David Nunes
LOGISTICS SPEACIALIST
London,HOUNSLOW
Summary
Experienced logistics and customer service professional with over 6 years in supply chain coordination and operational planning. Streamlined processes and improved KPIs while leading teams to deliver outstanding service. Managed multiple priorities and negotiated cost-effective solutions, driving continuous improvement. Seeking to apply expertise in operations support or project coordination.
Overview
10
10
years of professional experience
Work History
Central Dispatch Planner
DO & CO Airline Catering
London
10.2024 - Current
- Monitor and report major changes in flight information and passenger numbers.
- Act as main contact between airlines and internal departments; coordinate requirements across operations.
- Ensure quality/quantity control per production specifications; validate food safety compliance.
- Provide accurate, timely information to Transport team for extra requirements; analyse flight data for stock planning.
- Model safe work practices and high standards of customer service.
Customer Service Supervisor
Hellmann Calipar Healthcare Logistics
Dubai
05.2022 - 07.2024
- Created positive working environments by offering support and guidance to staff; monitored feedback to identify improvements.
- Managed client inquiries end-to-end to enhance satisfaction ratings.
- Trained new hires on processes and objection handling to meet sales targets.
- Oversaw operational management of accounts under Customer Service QMS; spearheaded retention initiatives.
Customer Service Representative - Logistics
Agility Global Logistics LTD
Dubai
11.2020 - 05.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Processed refunds, exchanges and service requests, ensuring timely communication with customers.
- Coordinated import shipment documents and streamlined operational procedures.
Supply & Logistics Coordinator
Total Freight International LLC
Dubai
11.2018 - 11.2020
- Arranged transportation of goods, negotiating with couriers for cost-effectiveness.
- Managed fleet of 14 vehicles, planned routes and schedules; coordinated warehouse activities to meet lead times.
Acquisition Sales Manager
Kotak Mahindra Bank LTD
Goa
09.2016 - 05.2017
- Managed accounts and strengthened client relationships, enhancing satisfaction through consultative sales.
- Collaborated with management to implement targeted marketing tactics for improved customer engagement.
Education
BCom - Marketing Management
St. Xavier's College
Goa, India01-2016
Certiicate of Higher Education - Life & General Insurance
St. Xavier's Higher Secondary School
Goa, India01-2013
Skills
- Logistics Coordination
- Supply chain operations
- Process Improvement
- Compliance & Safety
- Contract negotiation
- Customer Service Excellence
- Team Leadership & Training
Languages
English
Advanced
C1
Hindi
Advanced
C1
Custom
www.linkedin.com/in/david-nunes-392469143
Interests
- Chess and strategic games
- Fitness and strength training
- Documentary films (history, science, and current affairs)
- Television series and narrative storytelling
Timeline
Central Dispatch Planner
DO & CO Airline Catering
10.2024 - Current
Customer Service Supervisor
Hellmann Calipar Healthcare Logistics
05.2022 - 07.2024
Customer Service Representative - Logistics
Agility Global Logistics LTD
11.2020 - 05.2022
Supply & Logistics Coordinator
Total Freight International LLC
11.2018 - 11.2020
Acquisition Sales Manager
Kotak Mahindra Bank LTD
09.2016 - 05.2017
BCom - Marketing Management
St. Xavier's College
Certiicate of Higher Education - Life & General Insurance
St. Xavier's Higher Secondary School