David Ngaujah

As a Voluntary Staff Experience Administrator, I played a key role in supporting the operational functions of the organisation, ensuring smooth communication between teams, and improving the overall experience for both staff and clients. I was responsible for managing schedules, assisting with event coordination, and maintaining accurate records. My position involved addressing any administrative needs and troubleshooting issues to ensure efficiency. I collaborated closely with other departments to foster a positive working environment and contributed to initiatives aimed at enhancing staff engagement. My work helped streamline processes and strengthened the overall administrative framework of the organisation.

As a Funds Manager and Head, I led the strategic management and growth of investment portfolios, ensuring optimal asset allocation across diverse sectors. I developed and implemented risk management strategies, working closely with clients to understand their financial goals and tailor bespoke solutions. My role involved overseeing performance analysis, identifying market opportunities, and fostering strong relationships with stakeholders to drive results. I led a team of professionals, offering guidance and support to achieve collective objectives. My leadership and expertise in financial markets contributed to the consistent success of the funds under my management, maximising returns while managing risks effectively.

As a Manager in Credit and Risk Management, I successfully oversaw the evaluation, monitoring, and mitigation of financial risks, implemented credit policies and frameworks to optimise portfolio performance, and led cross-functional teams to ensure compliance with regulatory standards while driving profitability and maintaining strong stakeholder relationships.

As an Assistant Manager, I successfully supported daily operations by coordinating staff schedules, overseeing inventory, and ensuring excellent customer service. I played a key role in training and mentoring employees and fostering a collaborative work environment. Additionally, I helped implement and monitor performance metrics to meet company goals, while managing operational tasks like ordering supplies and handling customer inquiries. I also contributed to the development and execution of strategies that increased sales and customer satisfaction. My ability to multitask, lead by example, and manage both front-line and behind-the-scenes tasks allowed me to effectively contribute to the success of the team and business.

As Group Head of the SME Department, I successfully pioneered and implemented a comprehensive SME business initiative, developed tailored financing strategies for small and medium-sized enterprises, and fostered strong client relationships to drive sustainable growth and profitability within the institution.

As Head of Retail West and Branch Manager at Wilkinson Road, Guaranty Trust Bank (SL) Ltd, I successfully led branch operations, overseeing customer service excellence, relationship management, and team development to achieve organisational goals. I implemented effective strategies to grow the bank’s retail portfolio, increase client acquisition, and ensure operational compliance with banking regulations. I managed credit evaluations, streamlined processes to enhance efficiency, and maintained high service standards to drive customer satisfaction. My leadership fostered a collaborative work environment, resulting in improved team productivity and performance. I was instrumental in building and maintaining strong client relationships to sustain business growth.

As Acting Country Manager at Children’s Aid Society Sierra Leone, I provided strategic leadership to advance child rights advocacy, designed and implemented programs focused on improving the welfare and protection of vulnerable children, and ensured organisational compliance with local and international child protection standards. I managed administrative operations, including budgeting, staff supervision, and resource allocation, to optimise program delivery and sustainability. I also represented the organisation in stakeholder engagements, fostering collaborations with government bodies, donors, and community partners. My role demanded effective communication, project management, and problem-solving skills to drive impactful initiatives and create lasting positive change for children in need.

As a Senior Banking Officer, I have gained extensive experience in overseeing and managing banking operations, ensuring compliance with regulatory requirements, and delivering high-quality customer service. My role involved supervising a team, optimising internal processes, and maintaining smooth day-to-day banking activities. I demonstrated strong leadership skills by driving performance improvements, addressing customer concerns, and fostering a positive relationship with clients. Additionally, I played a key part in identifying and mitigating risks, managing financial transactions, and contributing to the overall strategic goals of the organisation, all while maintaining a strong focus on operational efficiency and customer satisfaction.

As a part-time lecturer/trainer at HIV/AIDS and the Community, London Training College, I was responsible for delivering in-depth training on HIV/AIDS awareness and its impact on communities. My role involved creating educational materials, conducting interactive workshops, and providing guidance to students, healthcare professionals, and community members. I facilitated discussions on prevention strategies, treatment options, and the importance of stigma reduction while also emphasising the social and psychological aspects of living with HIV/AIDS. Through my sessions, I contributed to enhancing participants’ understanding and fostering a supportive, informed approach to tackling HIV/AIDS in various communities.