Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
David Nevard

David Nevard

Stratford St Mary

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Dedicated Epos IT Engineer with 16 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

18
18
years of professional experience

Work history

Epos Service Engineer

Qcom
Colchester, Essex
08.2007 - Current
  • Assessed damage to advanced equipment, taking action to prevent reoccurrence.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Conducted testing to diagnose system faults.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Increased customer satisfaction by resolving issues.
  • Analysed data and information to identify issues and create tailored solutions.
  • Delivered high-quality results within budget and timeframe targets.
  • Received and processed stock using inventory management system.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Selected optimal production and installation methods to achieve best result.
  • Configured, implemented and installed computer system to meet operational needs.
  • Directed production and installation of electrical products or systems.

IT hardware engineering technician

Dell
Colchester, Essex
01.2006 - 08.2007
  • Carried out effective, timely repairs and maintenance of desktop PCs, laptops, tablets and printers to maintain company productivity.
  • Replenished stock and processed deliveries to maximise product availability.
  • Identified necessary parts for [Type] services and repairs, handling order process efficiently for minimised customer delay.
  • Supported repair and maintenance activity to uphold safe, secure working environments.
  • Performed thorough fault-finding and troubleshooting to ascertain issues and implement swift repair.

Education

Comptia - IT Hardware and Networks

Serco IT Training, London
01.2005 - 03.2005

Skills

  • Power testing
  • Fault isolation
  • Network configuration
  • Infrastructure planning and design
  • Network engineering
  • Customer communication
  • Wireless network set up
  • Troubleshooting network issues
  • Network installation
  • Customer-focused
  • Time management
  • Fault finding and diagnostics
  • Communication skills
  • Problem-solving

Affiliations

  • Raspberry Pi computing

Timeline

Epos Service Engineer - Qcom
08.2007 - Current
IT hardware engineering technician - Dell
01.2006 - 08.2007
Serco IT Training - Comptia, IT Hardware and Networks
01.2005 - 03.2005

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David Nevard