David Mensah

• Operational Oversight: Managed daily operations for a high-volume Amazon Delivery Service Partner (DSP), overseeing fleet deployment, driver scheduling, package flow, and route optimization to ensure 100% on-time dispatch and delivery performance.
• Fleet Management: Supervised a fleet of 30 delivery vans, ensuring compliance with DOT regulations, maintenance schedules, and vehicle inspections. Implemented preventative maintenance programs to minimize downtime and extend vehicle life cycles.
• Team Leadership: Led a team of 40+ delivery associates and support staff, conducting performance evaluations, onboarding, and safety training. Fostered a high-performance culture with a strong emphasis on accountability, efficiency, and customer satisfaction.
• Logistics Coordination: Liaised with Amazon logistics coordinators and warehouse teams to ensure seamless package handoffs, real-time issue resolution, and adherence to Amazon’s delivery metrics, including DPMO and rescue routes.
• Data-Driven Improvement: Utilized Amazon’s Delivery Management System (DMS) and analytics tools to monitor route performance, identify inefficiencies, and implement operational improvements that boosted delivery success rates by up to 15%.
• Compliance & Safety: Enforced strict adherence to Amazon DSP safety protocols, including pre-trip inspections, driver coaching, and incident reporting. Reduced preventable accidents through targeted training and performance tracking.
• Crisis Management: Effectively handled on-road emergencies, weather-related disruptions, and staffing shortages while maintaining service continuity and customer satisfaction during peak delivery periods.
• Cost Control: Monitored fuel usage, overtime, and asset utilisation to keep operational costs within budget while maximising productivity and delivery KPIs.

• Established positive relationships with prospective candidates through networking and regular communications.
• Developed strong understanding of client companies' values, work culture, and environment.
• Managed relationships with hiring managers to understand their recruitment needs and timelines.
• Expertly negotiated salary requirements and finalised arrangements between client and candidate.
• Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
• Registered new candidates, developing wide-ranging database to meet client recruitment needs.
• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Interviewed, assessed and matched prospective applicants with vacancies at client companies.
• Used sales and marketing techniques to attract business from client companies.

Responsibilities

• Presented latest merchandise to prospective buyers.
• Sold an average of 3 products per day, which exceeded my KPI targets every week.
• Accounted for all inventory and ordered new stock.
• Resolved customer concerns promptly to maintain satisfaction.
• Adapted sales techniques to specific clients and promoted products based on individualised client needs.

• Facilitated monthly training sessions for enhanced staff performance.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Monitored employee attendance records for maintaining discipline within the team.
• Led team meetings, ensured clear communication amongst all members.
• Ensured smooth operations with regular maintenance checks.

Responsibilities

• Hit KPI sales targets weekly
• Prepared strategic and communications plans for fundraising activities.
• Built strong relationships with potential donors for increased funding opportunities.
• Communicated confidently with clarity as this was a fast paced role based on the street.
• Engaged in networking activities, fostering community partnerships that benefitted the organisation.
• Was resilient in order to take rejections.

Responsibilities

• Took on multiple campaigns in which I had to quickly adapt to.
• Developed plans and reports to effectively deliver on KPIs.
• Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
• Described the work of the client in detail to individuals and groups.
• Fostered positive relationships with customers to enhance loyalty and retention.