DAVID M DYER

After the decision was made by Renault to move away from providing vehicles with drivers the last but one contract Katsouris went to Ryder in early 2016. I re-joined the B&Q contract as Regional Operations Manager for the north of the country managing in excess of 50 stores with four direct reportees. The AOM's managed the day to day operation in their given area.

During Covid we saw a significant change in peoples purchasing habits and witnessed a change from an annual decline in volumes through the rigids going from strength to strength post 2020.

November 2021 we transferred under TUPE to GXO Ltd and moved form a business winding down to a successful and growing company with strong beliefs around colleague Health and Safety and Legal Compliance .

During the last nearly four years I have been part of a team that has strived and delivered great improvements on the contract and continue to look forward to improve Customer Service Levels, Colleague Safety and maximise the financial return for GXO

During this period I was responsible for a number of Contracts across England after three Senior Operations Managers were made redundant is a cost saving exercise.

• United Biscuits - Ashby De La Zouch, Three tractor units operating 24/5 out of the UB DC.
• Fenland Laundry - Manchester, two vehicles delivering clean garments to local hospitals with a night trunk taking dirty garments back to the DC in Louth for cleaning
• Spicers Birmingham - Number of 7.5t vehicles delivering stationary products across the Midlands for their customers.
• B&Q STH deliveries on the crane and rigid fleets.
• T J Hughes - Operated 53 Tractor units, 20 18t Rigids from the DC in Liverpool delivering to 56 stores across the UK and NI.
• Univar- Operating from Nuneaton, Middleborough and Wigan we managed the inter site trunking operation 24/5. The contract was for transporting chemicals under "orange plates". Fleet consisted of 44t Tractor Units with curtain side single and double deck trailers.
• Katsouris/Bakavoor- Operating from Park Royal we managed the delivery of Raw products into the factories and collecting finished product to be brought back into the DC which was then collected by Waitrose/Stobbarts etc. The operation ran 24/7 and just closed down for a few hours on Xmas day.
• BOCM Pauls/ForFarmers- Account manager for where BRS provided Renault products without the driver element
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After a successful Pea Harvest Season in 2023, BRS Ltd won the contract from Lex Transfleet to support Celsius 1st operating from the Cold store DC in Hams Hall and the Birds Eye factories in Hull and Lowestoft. We ran a fleet of tractor units operating on a 27/7 operation moving Birds Eye and Walls Ice cream products between factories and DC's. This developed to deliver product into customers such as Morrisons on route. After Celsius went into administration I worked with PWC to continue to transport products until the business was sold to H Yearsley. We continued with this partnership until it was taken over by DHL.

• Management of a number of supervisors to cover the 24/7 Operation
• Formed part of the management team for customer reviews
• Organised financial and operational data to help with yearly budgeting and planning.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Established clear budgets and cost controls strategies to meet objectives.
• Designed and implemented training to further develop staff based on business goals.
• Handled negotiations with outside vendors and service agencies to meet contract needs.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Led and managed administrative staff to maintain smooth daily operations.
• Monitored health and safety measures for guaranteed compliance.
• Achieved high customer satisfaction with a focus on quality service delivery.
• Conducted regular audits for compliance with company and regulatory standards.

Working as an Area Operations Manager I was responsible for implementing and managing the new B&Q Stores which were being won from Lex Transfleet and Ryder.

• Working with HR to transfer existing employees into BRS Ltd ensuring that all TUPE legislation was complied with.
• Coordinated hiring, recruitment and training strategies to build successful Driving team.
• Daily management of driving colleagues.
• Achieved high customer satisfaction with a focus on quality service delivery.
• Established strong relationships with key stakeholders to facilitate business growth.
• Ensured adherence to health and safety standards, prioritising employee well-being at all times.
• Facilitated team meetings aimed at sharing best practices and boosting overall performance.
• Conducted regular audits for compliance with company and regulatory standards.

During the period working on the B&Q Contract I was responsible for two outbases in Exeter and Newport. The outbases were a collaboration with Wincanton and supported the store deliveries on the Woolworth Contract. Exeter operated a mixture of Wincanton Employees, BRS Ltd employees and agency drivers to support peak demand. Newport operated with Wincanton FTE and Agency colleagues booked through BRS. Vehicle fleet were tractor units which were provided by BRS Ltd.

• Established strong relationships with key stakeholders to facilitate business growth.
• Conducted regular audits for compliance with company and regulatory standards.
• Achieved high customer satisfaction with a focus on quality service delivery.
• Ensured adherence to health and safety standards, prioritising employee well-being at all times.
• Coordinated hiring, recruitment both FTE and agency strategies to build successful driving team.