- Music & film I collect vinyl records, edit, print & decorate my home with posters from my favourites artists / films, and use the designs to make custom t-shirts
David McMillan
Glasgow
Summary
Customer-focused Senior Sales Consultant with strengths in complaint handling, relationship building and target delivery. Resolves queries through clear communication and practical problem-solving. Delivers reliable service that supports customer satisfaction and repeat business.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Senior Sales Consultant
Richer Sounds
Glasgow
07.2021 - 09.2026
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Addressed customer concerns promptly to ensure satisfaction. and escalated major issues to supervisor.
- Established and nurtured positive working relationships with colleagues. courteous and effective working relationships.
E-Commerce Consultant
Richer Sounds
Glasgow
04.2020 - 07.2021
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Listened intently to customers to identify upselling opportunities.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
Senior Sales Consultant
Richer Sounds
Glasgow
10.2017 - 03.2020
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Prepared a range of written communications, documents and reports.
Sales and installtion specialsit
Glasgow Audio
Glasgow
10.2007 - 10.2017
- Carried out installations to the highest standards and within company timeframes.
- Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
- Negotiated with suppliers and contractors to procure high-quality materials and services within budget constraints.
- Maintained up-to-date knowledge of industry trends and technological advancements, applying this knowledge to installations.
- Documented installation processes and outcomes, creating detailed reports for internal and client reference.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
Field Service Engineer
Television and Video Repair Service
Blantyre, Glasgow
10.2006 - 10.2007
- Troubleshot and repaired critical equipment faults, significantly reducing downtime for clients.
- Resolved equipment malfunctions within target timescales.
- Performed onsite installation, modification and maintenance of systems and equipment to examine functionality and performance.
- Provided follow-up support for excellent customer service.
Sales Associate & Custom Installer
Sevenoaks Sound and Vision
Glasgow
08.2002 - 10.2006
- Met sales targets through proactive promotion and excellent customer service.
- Guided customers in product selection by providing detailed information, contributing to increased sales and improved shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Addressed customer queries with active listening and problem-solving skills, ensuring customer satisfaction and loyalty.
- Maintained tidy shopping environment through effective shelf organisation and visual merchandising.
Retail Sales Associate
Alan James Hi-Fi
Glasgow
11.1998 - 08.2002
- Met sales targets through proactive promotion and excellent customer service.
- Guided customers in product selection, providing detailed information to enhance the shopping experience and drive sales.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Cultivated strong customer relationships to foster loyalty and encourage repeat business.
- Processed customer returns, refunds, and exchanges efficiently at the customer service desk to maintain satisfaction.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Kept shelves neat, clean and organised through visual merchandising.
Owner/Operator
Collectavision
Glasgow
08.1994 - 06.1998
- Drove boutique physical media sales through streamlined operations, effective inventory management, and enhanced customer service.
- Achieved sales targets by identifying and pursuing opportunities for operational expansion and new customer acquisition.
- Merchandised displays to showcase new and popular items.
- Conducted regular stock checks to ensure inventory accuracy and reduce potential losses.
Bingo Cashier and caller
Mecca Bingo
Glasgow
11.1992 - 06.1994
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly.
- Processed cash transactions accurately, ensuring seamless payment for bingo cards and other purchases.
- Communicated with customers to identify gaming needs and resolve complaints for enhanced service delivery.
- Attended training sessions to deepen product knowledge and enhance customer service skills.
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests.
Education
Higher National Diploma - Jewellery craft & design
Barmulloch College
Glasgow01-1992
Higher National Diploma - English, Art
Clydebank College
Glasgow01-1991
GCSEs - English, Art, Maths, Physics
Eastbank Academy
Glasgow01-1990
Skills
- Sales strategy
- Customer relationship management
- Client retention
- Territory development
- Sales presentation
- Telephone sales
- Technical troubleshooting
- Product knowledge
- Computer literacy
- Inventory control
- Rapport building
- Client relationship management
Certification
- CEDIA CIT (Cabling & Infrastructure Technician)
- IST (Integrated Systems Technician)
Interests
Timeline
Senior Sales Consultant
Richer Sounds
07.2021 - 09.2026
E-Commerce Consultant
Richer Sounds
04.2020 - 07.2021
Senior Sales Consultant
Richer Sounds
10.2017 - 03.2020
Sales and installtion specialsit
Glasgow Audio
10.2007 - 10.2017
Field Service Engineer
Television and Video Repair Service
10.2006 - 10.2007
Sales Associate & Custom Installer
Sevenoaks Sound and Vision
08.2002 - 10.2006
Retail Sales Associate
Alan James Hi-Fi
11.1998 - 08.2002
Owner/Operator
Collectavision
08.1994 - 06.1998
Bingo Cashier and caller
Mecca Bingo
11.1992 - 06.1994
Higher National Diploma - Jewellery craft & design
Barmulloch College
Higher National Diploma - English, Art
Clydebank College
GCSEs - English, Art, Maths, Physics
Eastbank Academy