David McCarroll
Finaghy,UK
Summary
Experienced Pre-Sales Solutions Specialist adept at translating customer requirements into effective technical solutions. Proven ability to drive project success through strategic planning and collaboration with cross-functional teams. Committed to delivering high-quality service and achieving client satisfaction.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Pre-Sales & Solutions Specialist
Glory Global Solutions LTD
UK & Ireland, UK and Ireland
2021.10 - 2026.02
- Assisting Irish sales and installation teams with pre-sales support and technical guidance.
- Provided technical information and product insights during customer demonstrations to ensure operational benefits.
- Demonstrated new products and software to sales teams and customers, advising on market readiness.
- Developed and delivered training courses for customers, field engineers, and sales teams.
- Created and maintained electronic technical documentation, including user guides and training materials.
- Conducted analysis on service information to identify efficiency improvements during deployment stages of hardware and software, improving SLA's.
Technical Pre-Sales Consultant
Apogee Corporation LTD
Belfast
2021.01 - 2021.10
- Drove Apogee’s strategy as sole technical pre-sales consultant for Ireland, leveraging extensive background in managed print solutions.
- Led initiatives to enhance sales team capability in delivering value-added software solutions and office software support.
- Executed thorough needs analysis for prospects, ensuring alignment of customer requirements with tailored solutions.
- Successfully helped secured multiple deals across Ireland, leveraging deep knowledge of the marketplace, particularly within public sector.
- Preparation of competitive proposals for tender processes.
Service Delivery Manager
MJ Flood
Belfast
2015.01 - 2021.01
- Beginning my time with MJ Flood, I was employed as a senior engineer within the service department to oversee the fast grown managed print systems and MFD fleet in their newly acquired contracts.
- I quickly progressed service delivery manager, where my key responsibilities included communicating directly with key accounts, analysing their install base and clearly communicating their service requirements back to our service department for improvement.
- Overseeing technical aspects of multiple multi- million pound rollouts of hardware and software into public sector framework contracts.
- Consistently utilising and updating strong technical knowledge based around managed print solutions to improve contracts and engineering working practises.
- Developing my skills and abilities to bring the engineering teams and within MJ Flood onwards whilst helping to develop account growth in Northern Ireland with tightly managed print solutions and additional workflow options.
- Fostered strong team dynamics to ensure seamless service delivery.
- Managed large-scale projects, ensuring timely completion within budget constraints.
Technical Sales and Support Engineer
EMOS Information systems
Bangor
2010.01 - 2015.01
- I was tasked with Technical Support and sale support of all systems provided by EMOS in Ireland.
- Installation and continuous service of ID card, biometric solutions, managed print solutions and copy control systems throughout Ireland in the education sector, health services and catering solutions, in both the public and private sector.
- Developed existing sales of ID card, biometric, cashless catering systems and Print solutions, extending our highest value customers fleet of equipment by 50% and increasing our service revenue for the following 5 years.
Education
Higher National Diploma (HND) - Electrical & Electronic Engineering
SERC
Bangor 2008.09 - 2010.06
National Diploma (ND) - Electrical & Electronic Engineering
SERC
Bangor 2006.09 - 2008.06
ETC Certificate of Unit Credit - Performing Engineering Operations
ETC
BelfastGCSE - English, English Literature, Spanish, Business Studies, Mathematics, Technology & Design, Double Award Science, Religious Studies
Our Lady & St Patricks College
Belfast 2001.01 - 2006.01
Skills
- IT infrastructure understanding
- Product demonstration proficiency
- Problem-solving
- Communication skills
- Presales experience
- Tailoring technical explanations to diverse audiences
- Relationship Management
- Technical documentation understanding
- Solution selling
- Technical product knowledge
- Presentation delivery
- Client retention strategies
References
Available upon request.
Accomplishments
As a result of designing and building a Voice Activated Alarm system as a final year project during my engineering studies, I competed in and won the "British Science Association Gold Crest Award." for the same project ,I also achieved awards for:
UK Winner of the "2010 Intel Award for Sentinus young Innovators".
"UK Engineering Award for the Engineering in Society 2010". ·
NI Award for "Project design in Engineering."
Timeline
Pre-Sales & Solutions Specialist
Glory Global Solutions LTD
2021.10 - 2026.02
Technical Pre-Sales Consultant
Apogee Corporation LTD
2021.01 - 2021.10
Service Delivery Manager
MJ Flood
2015.01 - 2021.01
Technical Sales and Support Engineer
EMOS Information systems
2010.01 - 2015.01
Higher National Diploma (HND) - Electrical & Electronic Engineering
SERC
2008.09 - 2010.06
National Diploma (ND) - Electrical & Electronic Engineering
SERC
2006.09 - 2008.06
GCSE - English, English Literature, Spanish, Business Studies, Mathematics, Technology & Design, Double Award Science, Religious Studies
Our Lady & St Patricks College
2001.01 - 2006.01
ETC Certificate of Unit Credit - Performing Engineering Operations
ETC