A confident self motivated manager with a strong logistics experience. Who enjoys new challenges with excellent stakeholder management skills including both internal and external customers. Comfortable operating from board level down with a customer-sensitive, profit-driven approach. A team player with excellent communication, people management, can-do attitude, attention to detail, budget control, project management (PM101) and planning skills.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work history
Head of Cross Border
DHL Supply Chain - DIGIHAUL
Hatfield , Berks
11.2023 - Current
Responsible for all EU Transport and Supply Chain Solutions for DHL Supply Chain - Digihaul
Directed end-to-end customer engagement from proposal through implementation to go-live on international projects
Customer retention : MBR's/ QBR's , Service reviews and amendments , making our customer's more successful
Source solution to customers , interaction with all international supply chain requirements.
Developed plans and strategies to promote continuous improvement.
Manage contract negotiations with external providers, securing transport for goods and equipment.
Supplier management : managing wide range of service providers from multi national to medium sized.
Evaluated supplier services against performance criteria, identifying improvement opportunities. Also responsible for negotiation of commercials with service providers to achieve business budgets.
Improved operational performance and efficiency through removal of unnecessary process and procedures tactical policy, process and procedure planning.
Risk Management - evaluate all operation and commercial risks to the business
Lead and Manage a small team of 12
Contract Manager
DHL Global Forwarding
Daventry, Northants
03.2017 - 11.2023
Lead and managed the commercial and operational elements of the EU transport product offering.
Implementation of effective supply chain planning systems while
improving the demand, sales and operations planning processes for the distribution network.
Capitalised on opportunities to make significant cost savings to
customers business in areas of Transport Management and Customs
services.
Drive key performance indicators and continuous improvements
throughout logistics and supplier operations.
Created mechanisms to maintain open dialogue with product and
service users and key suppliers, facilitating communication and helping prioritise opportunities
Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Balanced demand and supply while aligning volume and mix to achieve transport objectives.
Integrated financial and operational plans with strategic objectives to
deliver improved operational and financial results to ensure customer
satisfaction and profitability.
Managed the regional distribution network, including purchasing, order processing, reverse logistics, customer service, product quality, trade compliance and warehouse management.
Responsible for 13 members of staff, tasked with transport planning, purchasing and customer service duties.
Full P&L accountability across our business unit , Rev: €35m, Ebit €2.5m
Commercial Manager
DB Schenker
Nuneaton, Warwickshire
11.2014 - 02.2017
Main responsibility was for the development of the overland business product. As the subject matter expert for the business my key responsibility is to implement all new business.
Working alongside the sales team across multi sectors, I'm responsible for designing of logistical solutions for new proposals along with analysing and reviewing all existing business for its commercial strengths and proposing and implementing alternatives.
2016 Schenker UK restructured their Land product and I was seconded to their Direct Freight Team, taking responsibility for the FTL & PTL UK business, in both an operational and commercial role.
Responsibility of moving 7 operational sites into 3 regionalised planning centres, implementation of IT operating system, creation of synergies, driving best practice between 3 locations and driving business gains for all current business.
Creating a carrier management program, creation of a freight pricing tool, KPI reporting and financial/operational management reporting.
Freight spend: £14mil, GP £900k, 20,000 shipments pa
Senior Solutions Manager
DHL Global Forwarding
Daventry, Northants
06.2003 - 11.2014
Various Roles within the DHL Global Forwarding organisation