Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Hi, I’m

David Matthews

Lofthouse,Wakefield
David Matthews

Summary

I’m always on time, hardworking and honest and reliable. I like working as a team but can also work well on my own initiative. I am always of smart appearance and polite. I am now looking for a new challenge and long-term career with progression within a company. I am looking to get my foot in the door to be a junior project manager position. I am paying for all my study myself and dedicated my time to studying. I will be sitting the Prince2 Foundation Version 7 exam , and will be following up with the Prince2 Practitioner Version 7 course.

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
years of professional experience
5
years of post-secondary education

Work history

Jet2holidays and jet2.com

Sales Adviser and Assisted Travel
Current

Job overview

  • In pre travel service role we deal with everything after the sales booking this could be adding ancillaries to the booking seats, meals, extra baggage, travel insurance, sporting equipment add any form of value to the booking
  • We also take payments and make amendments which could be anything from date changes, name changes, change of hotel, room upgrades or downgrades, Transfer upgrades and downgrades
  • Travel Advisor, as travel advisor this is the making of the holiday and listen to the customers needs and building a holiday package to suit the customer’s needs and really setting the scene to deliver the VIP customer service from booking the holiday and the experience up to the departure of their holidays
  • Assisted Travel advise, use to be done as Special Assistance which includes assisted travel for disabled customers adapted transfers, adapted rooms, taking medical information
  • Senior role duties I do for my current Team Leader, uploading KPI’s and Stats to the team of 18 people
  • Coaching and mentoring new staff, covering the TL’s when short staffed and when my TL is off
  • Have good knowledge of all HR and Absence procedures
  • Doing team meetings for updates in the business
  • Call listening and marking of calls
  • Good knowledge and working of Microsoft products.

Hays Travel LTD

Worldwide Travel Consultant
2020.10

Job overview

  • Managing calls and emails and generate new sales from new enquires
  • And generated own business though social media mainly facebook and Instagram.

Jet2holidays and jet2.com

Pre Travel Services/Travel Advisor
2024.04 - 2020.10 (-4 education.years_Label & -6 education.months_Label)

Job overview

  • In pre travel service role we deal with everything after the sales booking this could be adding ancillaries to the booking seats, meals, extra baggage, travel insurance, sporting equipment add any form of value to the booking
  • We also take payments and make amendments which could be anything from date changes, name changes, change of hotel, room upgrades or downgrades, Transfer upgrades and downgrades
  • Travel Advisor, as travel advisor this is the making of the holiday and listen to the customers needs and building a holiday package to suit the customer’s needs and really setting the scene to deliver the VIP customer service from booking the holiday and the experience up to the departure of their holidays.

Sky betting and gaming

ART Team/Bet Advisor
2017.12 - 2019.04 (1 education.year_Label & 4 education.months_Label)

Job overview

  • Duties consist of telephone, live chat, and emails
  • Account queries consist of verification of accounts, payments, and potential gambling concerns
  • Applying deposit limits and Self exclusion, profit and loss
  • Bet queries can be anything in relation to any sports bets, settlements of bets and general help and support.

Capita Management

Customer Service Agent
2017.11

Job overview

  • Department working and pensions and O2 contracts
  • Taking inbound calls from customers ranging from general enquires to payments and complaints handling
  • Outbound calls to customers regarding complaint or refunds
  • Reporting to team manager working to kpi's
  • Taking ownership of every call and going extra mile for customers to give them a great experience of o2 customer services
  • Offering sales though service were appropriate
  • Complaint handling been empathetic and understanding the problem and resolve the problem
  • Turn a negative conversation into a positive.

G4s secure solutions

Area Relief Officer Static
2013.10 - 2017.11 (4 education.years_Label & 1 education.month_Label)

Job overview

  • Reception duties, answering calls and transferring to relevant department, responding to emails and queries, checking access cards for entry into building, logging details of all drivers and vehicles coming on site on to excel spreadsheet, filling and logging off the day’s paperwork into relevant folders.

Phoenix security

Door Supervisor
2011.10 - 2013.10 (2 education.years_Label)

Job overview

  • All aspects of a modern door supervisor

Key Security LTD

Security Operative Site/Retail/Event Steward
2011.07 - 2012.12 (1 education.year_Label & 5 education.months_Label)

Job overview

  • Controlling gate access, general crowd control, Conflict management, Emergency first aid at work, Spectator safety, preventing loss and crime prevention, Meeting and greeting clients and customers

Buzz Nightclub

General Bar Assistant
2010.09 - 2011.10 (1 education.year_Label & 1 education.month_Label)

Job overview

  • Serving drinks to order, Cash handling, Stock control, Promotional work, glass collecting

Assistant Relief Manager
2008.01 - 2009.01 (1 education.year_Label)

Job overview

  • Serving customers, Cash handling, Daily and weekly banking, Cellar work, Stock ordering, stock taking, Training and supervising staff, Opening and closing of premises, Profit and loss reporting to head office

The ship Inn

Restaurant Supervisor
2007.06 - 2007.12 (6 education.months_Label)

Job overview

  • Serving customers drinks, taking food orders, Cash handling, Cellar work, Complaint handling, Expo line / pass, Opening and closing shift patterns

The Graziers Arms

2006.06 - 2007.06 (1 education.year_Label)

Job overview

  • Serving customers, Cash handling, Stock taking, Cellar work, Stock ordering, Opening and closing of premises

Mustang sally’s and Quest nightlife

2006.01 - 2006.06 (5 education.months_Label)

Job overview

  • Serving customers, Cash handling, Cellar work, Stock control, reporting to management

Northern foods PLC

Data Processor / Accounts Receivable
2005.08 - 2005.11 (3 education.months_Label)

Job overview

  • Scanning and imputing documents on to word documents and updating current files, imputing credits and remittance numbers on to My Sap, Prepping documents ready to be scanned, checking all documents are on system before filling paper copy’s, Programs used, express email, My Sap, Word, excel, PowerPoint

Education

Outwood Grange academy
Wakefield

GCSE
1999.09 - 2004.09 (5 education.years_Label)

Prince2 Foundation Version 7

Prince2 Practitioner Version 7, in progress

Skills

  • Customer service
  • Customer service experience
  • Returns and refunds
  • Cash management
  • Upselling techniques
  • Product presentations
  • Customer complaint management
  • Active selling
  • Payment processing
  • Business development
  • Sales calls
  • Product training
  • Dispute resolution
  • Client retention strategies

Affiliations

  • motorbikes
  • snooker and pool

Timeline

Pre Travel Services/Travel Advisor

Jet2holidays and jet2.com
2024.04 - 2020.10 (-4 education.years_Label & -6 education.months_Label)

Worldwide Travel Consultant

Hays Travel LTD
2020.10

ART Team/Bet Advisor

Sky betting and gaming
2017.12 - 2019.04 (1 education.year_Label & 4 education.months_Label)

Area Relief Officer Static

G4s secure solutions
2013.10 - 2017.11 (4 education.years_Label & 1 education.month_Label)

Door Supervisor

Phoenix security
2011.10 - 2013.10 (2 education.years_Label)

Security Operative Site/Retail/Event Steward

Key Security LTD
2011.07 - 2012.12 (1 education.year_Label & 5 education.months_Label)

General Bar Assistant

Buzz Nightclub
2010.09 - 2011.10 (1 education.year_Label & 1 education.month_Label)

Assistant Relief Manager

2008.01 - 2009.01 (1 education.year_Label)

Restaurant Supervisor

The ship Inn
2007.06 - 2007.12 (6 education.months_Label)

The Graziers Arms
2006.06 - 2007.06 (1 education.year_Label)

Mustang sally’s and Quest nightlife
2006.01 - 2006.06 (5 education.months_Label)

Data Processor / Accounts Receivable

Northern foods PLC
2005.08 - 2005.11 (3 education.months_Label)

Outwood Grange academy

GCSE
1999.09 - 2004.09 (5 education.years_Label)

Sales Adviser and Assisted Travel

Jet2holidays and jet2.com
Current

Customer Service Agent

Capita Management
2017.11

Prince2 Foundation Version 7

Prince2 Practitioner Version 7, in progress

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David Matthews