David Martin

Key Contributions:

• Built and distributed 1020 Sub Kits for Service Delivery Engineers, with 780 distributed to our main site
• Trained 18 colleagues in FLT Basic Driving, Manual Handling, and Safety Inspections all in a space of 6 months with a 100% pass rate.
• Assisted in 150 engineer van audits, ensuring compliance with safety PPE and accurate asset tracking, and achieved 98% success in the BT Openreach audit for warehouse cleanliness and order processing.
• Achieved 99% accuracy in End of Year stock count for 3 years running while transitioning from warehouse supervisor to warehouse manager
• Contributed valuable insights during operational meetings with the regional manager, driving continuous improvement initiatives across the warehouse.
• Spearheaded the development of MJQ’s work culture, reputation, and values, cultivating a positive and high-performing environment.
• Fostered a culture of innovation by encouraging team members to propose new ideas, enhancing performance and morale.
• Co-ordinated logistics for purchase orders, stock transfers, and deliveries, ensuring timely and accurate movement of goods.
• Forecasted supply and demand requirements, ensuring inventory aligns with operational needs and customer expectations.
• Tracked inbound/outbound orders to prevent overstocking and mitigate stockouts (OOS), maintaining optimal inventory levels.
• Designed and implemented inventory control systems and best practices, streamlining operations and reducing errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Completed daily cycle counts to maintain accuracy of records.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.

• Managed all associated back-office administrative duties to support efficient operations. Oversaw customer inquiries via telephone and email, ensuring timely and professional communication. Collaborated with both internal and external departments to resolve customer issues and ensure satisfaction.
• Key Contributions:
• Resolved customer complaints by identifying priority issues and escalating them as needed to ensure timely resolution.
• Maintained accurate records by documenting all call information in accordance with standard operating procedures.
• Addressed customer inquiries regarding parcel status and delivery details, providing clear and timely information.
• Processed customer queries and amendments, ensuring precise updates and efficient resolution of requests.
• Connected callers with appropriate professional, department, or business.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.

• Assisted the manager in creating and managing monthly work schedules to ensure efficient staff allocation. Supported the recruitment process, helping to select and onboard new staff members. Trained new employees and provided ongoing training to current staff, ensuring adherence to company procedures. Delivered regular training on health and safety procedures, ensuring compliance across all staff members. Co-ordinated and processed online customer orders each morning and afternoon, assigning staff to picking and order fulfillment tasks. Managed incoming deliveries, ensuring proper handling and processing of stock. Assisted in developing detailed weekly plans for van drivers, ensuring optimal route efficiency.
• Key Contributions:
• Conducted daily, weekly, and monthly KPI checks, delivering actionable feedback to staff to enhance performance and identify improvement opportunities.
• Managed cash handling procedures, including exchanges, refunds, banking, and petty cash, ensuring accuracy and compliance.
• Oversaw stock replenishment within the warehouse, ensuring optimal inventory levels and organised stock management.
• Responded swiftly to online customer inquiries, providing accurate, helpful information to ensure customer satisfaction.
• Addressed and resolved customer complaints efficiently, maintaining a high level of satisfaction and retention.
• Planned and co-ordinated store-to-store deliveries, optimising logistics to ensure on-time execution.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.