Summary
Overview
Work History
Skills
Certification
Interests
Accomplishments
Timeline
Generic

DAVID MACLENNAN

Glasgow,South Lanarkshire

Summary

Experienced professional demonstrating strengths in customer service and relationship management. Adapts to changing demands through proactive problem-solving and attention to detail. Committed to bringing a positive attitude and friendly demeanour to every guest interaction.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Hotel Concierge

IHG Hotels
Glasgow
2018.04 - Current
  • Achieved excellent client satisfaction by delivering exceptional and attentive service.
  • Implemented VIP guest protocols, providing exclusive services and attention to high-profile guests for an unparalleled stay.
  • Coordinated responsive action to fulfil guests' specific requests.
  • Coordinated excursions for guests by scheduling taxis and booking event tickets and restaurants.
  • Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.
  • Obtained an extensive understanding of client's needs to provide the best and most efficient service.
  • Maintained excellent team relationships by proactively helping colleagues solve complex issues such as complaints and room issues.
  • Developed relationships with local businesses and service providers to secure exclusive offers and benefits for guests.
  • Delivered an excellent first impression of the hotel by greeting guests in a warm and friendly manner when entering the building.
  • Arranged events and excursions, completing to exact specifications as requested by customers.
  • Maintained detailed knowledge of local attractions, events, and activities, offering tailored advice to guests seeking authentic experiences.

Company Director

Sarah Louise Bridal Ltd
Glasgow
2010.05 - 2024.12
  • Maintained general ledger with precise journal entries to ensure financial accuracy.
  • Managed client accounts and processed invoices while monitoring payments to uphold accurate financial records.
  • Analysed data for accuracy before inputting into the system.
  • Reviewed and analysed expense receipts and credit card statements.
  • Updated client information in database systems to ensure accuracy of contact details and account specifications.
  • Assisted accounting team in timely preparation and submission of tax reports in compliance with regulations.
  • Coordinated with finance department to reconcile accounts and resolve discrepancies in billing statements.

Police Officer

Strathclyde Police
Glasgow
1980.04 - 2010.05
  • Responded promptly to emergency situations, triaged scenes and contained threats.
  • Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
  • Patrolled assigned areas to minimise potential for public disturbance and crime.
  • Conducted routine patrols in assigned areas to maintain public safety and deter criminal activity.
  • Patrolled designated districts in patrol cars, on bicycles and on foot.
  • Arrested individuals suspected of criminal activities, processing them in accordance with legal requirements.
  • Pursued, arrested and interviewed suspected offenders in line with strict protocols.
  • Utilised verbal, physical, or situational techniques to reduce or de-escalate violence.
  • Assessed risk and made critical decisions under pressure to protect life and property during high-risk situations.
  • Wrote reports on arrests made, activities performed and unusual incidents observed.
  • Provided testimony in court, presenting evidence and recounting observations to support legal proceedings.
  • Contacted and cooperated with other law enforcement agencies to investigate offences and apprehend offenders.
  • Engaged with community members to build trust and foster positive relationships between the police force and the public.
  • Collaborated with local agencies and organisations to address community safety concerns and implement preventative measures.
  • Participated in specialised training programmes to enhance skills in areas such as firearms, public order, and investigative techniques.

Skills

  • Customer service
  • Guest services
  • Hospitality services
  • Customer service
  • Tourism knowledge
  • Risk assessment
  • Attention to detail
  • Problem solving
  • Decision making
  • Time management
  • Team collaboration
  • Service excellence
  • Excellent communication
  • Calm under pressure
  • Positive attitude
  • Friendly demeanour
  • Customer service

Certification

  • [Type] Licence Full Uk Driving Licence
  • [Area of certification] certified Bishopbriggs High School O Grade qualifications in Mathematics, English, Geography, Engineering Drawing, Arithmetic and History

Interests

  • Football
  • Reading
  • Travel
  • Family
  • Golf

Accomplishments

  • High standard of customer service and care
  • Attention to detail in my role
  • Helping to maintain the hotel keep it's 5 star rating
  • Teamwork
  • Clear communication skills

Timeline

Hotel Concierge

IHG Hotels
2018.04 - Current

Company Director

Sarah Louise Bridal Ltd
2010.05 - 2024.12

Police Officer

Strathclyde Police
1980.04 - 2010.05
DAVID MACLENNAN