- Football
- Reading
- Travel
- Family
- Golf
DAVID MACLENNAN
Glasgow,South Lanarkshire
Summary
Experienced professional demonstrating strengths in customer service and relationship management. Adapts to changing demands through proactive problem-solving and attention to detail. Committed to bringing a positive attitude and friendly demeanour to every guest interaction.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Hotel Concierge
IHG Hotels
Glasgow
2018.04 - Current
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Implemented VIP guest protocols, providing exclusive services and attention to high-profile guests for an unparalleled stay.
- Coordinated responsive action to fulfil guests' specific requests.
- Coordinated excursions for guests by scheduling taxis and booking event tickets and restaurants.
- Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.
- Obtained an extensive understanding of client's needs to provide the best and most efficient service.
- Maintained excellent team relationships by proactively helping colleagues solve complex issues such as complaints and room issues.
- Developed relationships with local businesses and service providers to secure exclusive offers and benefits for guests.
- Delivered an excellent first impression of the hotel by greeting guests in a warm and friendly manner when entering the building.
- Arranged events and excursions, completing to exact specifications as requested by customers.
- Maintained detailed knowledge of local attractions, events, and activities, offering tailored advice to guests seeking authentic experiences.
Company Director
Sarah Louise Bridal Ltd
Glasgow
2010.05 - 2024.12
- Maintained general ledger with precise journal entries to ensure financial accuracy.
- Managed client accounts and processed invoices while monitoring payments to uphold accurate financial records.
- Analysed data for accuracy before inputting into the system.
- Reviewed and analysed expense receipts and credit card statements.
- Updated client information in database systems to ensure accuracy of contact details and account specifications.
- Assisted accounting team in timely preparation and submission of tax reports in compliance with regulations.
- Coordinated with finance department to reconcile accounts and resolve discrepancies in billing statements.
Police Officer
Strathclyde Police
Glasgow
1980.04 - 2010.05
- Responded promptly to emergency situations, triaged scenes and contained threats.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Patrolled assigned areas to minimise potential for public disturbance and crime.
- Conducted routine patrols in assigned areas to maintain public safety and deter criminal activity.
- Patrolled designated districts in patrol cars, on bicycles and on foot.
- Arrested individuals suspected of criminal activities, processing them in accordance with legal requirements.
- Pursued, arrested and interviewed suspected offenders in line with strict protocols.
- Utilised verbal, physical, or situational techniques to reduce or de-escalate violence.
- Assessed risk and made critical decisions under pressure to protect life and property during high-risk situations.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
- Provided testimony in court, presenting evidence and recounting observations to support legal proceedings.
- Contacted and cooperated with other law enforcement agencies to investigate offences and apprehend offenders.
- Engaged with community members to build trust and foster positive relationships between the police force and the public.
- Collaborated with local agencies and organisations to address community safety concerns and implement preventative measures.
- Participated in specialised training programmes to enhance skills in areas such as firearms, public order, and investigative techniques.
Skills
- Customer service
- Guest services
- Hospitality services
- Customer service
- Tourism knowledge
- Risk assessment
- Attention to detail
- Problem solving
- Decision making
- Time management
- Team collaboration
- Service excellence
- Excellent communication
- Calm under pressure
- Positive attitude
- Friendly demeanour
- Customer service
Certification
- [Type] Licence Full Uk Driving Licence
- [Area of certification] certified Bishopbriggs High School O Grade qualifications in Mathematics, English, Geography, Engineering Drawing, Arithmetic and History
Interests
Accomplishments
- High standard of customer service and care
- Attention to detail in my role
- Helping to maintain the hotel keep it's 5 star rating
- Teamwork
- Clear communication skills
Timeline
Hotel Concierge
IHG Hotels
2018.04 - Current
Company Director
Sarah Louise Bridal Ltd
2010.05 - 2024.12
Police Officer
Strathclyde Police
1980.04 - 2010.05