David Lugg

Assisted in managing bookings and reservations within a busy hospitality environment, ensuring efficient organisation and a seamless guest experience. Supported front-of-house operations during peak service hours by welcoming guests and coordinating seating arrangements to maintain a smooth service flow. In my role as Shift Supervisor, I worked closely alongside management to ensure each department operated efficiently and service standards were consistently met. I also carried out administrative duties, including responding to emails and handling reservation enquiries, contributed to ongoing business improvements, and helped coordinate private event set-ups, delivering well-organised and successful hosting experiences.

• I helped lead the cocktail program in a lively, fast-paced West End pub known for its vibrant live music and extensive cocktail menu. Expertly crafted and served classic cocktails with consistency, maintaining high standards of presentation and quality. Trained and coached new team members in cocktail preparation, bar service, and guest interaction, ensuring smooth onboarding and service continuity. Efficiently managed large tables and coordinated service during peak hours, delivering prompt, professional, and attentive hospitality. Maintained a polished, upbeat atmosphere at all times, even in high-pressure environments.

• I had a number of responsibilities, including maintaining a clean and safe work environment, and ensuring strict adherence to health and safety standards, particularly in food preparation and cooking areas. I developed an in-depth knowledge of all beverages served at the bar, mastering their preparation and presentation. Additionally, I utilised my communication skills, becoming an enthusiastic team player and an excellent communicator.
• Part-Time

• As Supervisor, I effectively communicated with both my managers and staff to ensure smooth operations and a personalised experience for each gym member. I was responsible for maintaining the upkeep of all equipment, ensuring safety standards were met, and addressing any issues promptly. Additionally, I managed staff scheduling and shift planning to optimise coverage and efficiency. My role required strong organisational skills, attention to detail, and the ability to lead a team, all of which I excelled at during my time in this position.
• Part-Time

• As a bartender, I excelled in creating a welcoming and energetic atmosphere for guests, ensuring they had a memorable experience. I was responsible for mixing and serving a wide variety of drinks, from classic cocktails to custom creations, always prioritising quality and consistency. I took pride in my ability to engage with customers, offering recommendations and ensuring their needs were met promptly. Additionally, I managed the bar inventory, restocked supplies, and maintained cleanliness and organisation in a fast-paced environment. My role also involved handling cash transactions, processing payments and balancing the till at the end of each shift. My focus was on providing excellent customer service while maintaining efficiency, professionalism and contributing to a positive and lively bar environment.
• Part-Time

• During my academic internship at RGP Architects, I had the opportunity to work alongside talented architects on various high-profile projects, including developments on Bishops Avenue and in Guildford. I participated in conferences, conducted site visits, and gained exposure to different facets of the firm's operations. This experience provided valuable insights into how an architectural office is run and helped me to identify my key areas of interest. As a result, I developed a strong passion for landscape architecture and urban planning, which I am eager to pursue further in my career.
• Internship

• As the Head Swimming Coach at Stockholmspolisen Swimming Club, I grew significantly in my role after first joining the club as an Assistant Swimming Instructor. My initial responsibilities focused on assisting with training sessions, but after being promoted to Head Coach, I took on greater responsibilities that included leading training sessions, improving swimmer techniques, and fostering endurance and performance across various skill levels.
• In addition to coaching, I actively communicated with parents, swimmers and the Club's management, ensuring that everyone was informed about progress and addressing any concerns promptly. I also worked closely with the Head of the Club to align our training goals and development plans for the athletes.
• In 2019, my role expanded further to include managing the swimming pool facilities, which involved opening and closing the training facilities, ensuring safety protocols were followed and overseeing the maintenance of the pool areas. Throughout my time at the Club, I developed strong leadership and communication skills, which were essential within my role. I also had the opportunity to become Lifeguard and CPR certified, allowing me to hold courses within the Club to teach new trainers and swimmers.
• Part-Time