David Lowes
Newcastle upon Tyne,Tyne & Wear
Summary
Officer at HMRC with extensive experience of working in a fast-paced environment and co-ordinating multiple priorities, and in external and internal communication, ensuring clear and effective information exchange. Knowledgeable in GDPR compliance and confidentiality protocols to maintain data security. Strong, proven skills in mathematics, English, and information technology.
Overview
9
9
years of professional experience
Work History
Officer
HMRC
Newcastle-upon-Tyne
10.2016 - Current
- Provided excellent customer service through telephone, email, and written correspondence.
- Maximised digital services to enhance customer support and team collaboration.
- Maximized digital services to enhance customer support and team collaboration.
- Maintained several digital systems, including Microsoft Teams and SharePoint, for accurate financial record processing.
- Demonstrated strong organizational skills with attention to detail.
- Worked independently while readily supporting team members.
- Adapted flexibly to work demands to ensure task completion.
- Monitored compliance with health and safety regulations, reducing workplace accidents.
- Investigated customer complaints and implemented corrective actions to elevate service quality.
Education
NVQ Level 3 - Pharmacy, Dental, and Life Sciences
Skills4 Group
Newcastle upon Tyne01-2026
NVQ Level 1 - Introduction to autism studies
The Open University
01-2025
NVQ Level 3 - Becoming an ethical researcher
The Open University
01-2025
NVQ Level 3 - Mastering systems thinking in practice
Open University
01-2025
Master of Arts - Sports Journalism
University of Sunderland
Sunderland01-2016
Bachelor of Science - English Linguistics
Aston University
Birmingham, England01-2015
A-Levels - English Language, English Literature
Heaton Manor School
Newcastle-upon-Tyne01-2012
AS-Levels - Maths, Biology
Heaton Manor School
Newcastle upon Tyne01-2011
GCSEs - English, French, RS, Mathematics, Geography, Science (TA; Chemistry, Biology, Physics)
Heaton Manor School
Newcastle upon Tyne, NET01-2010
BTEC - IT
Heaton Manor School
Newcastle upon Tyne01-2010
Skills
- Customer service experience
- Organisational skills
- Good communication skills
- Operational efficiency
- Data management
- Document processing
- Database auditing
- Team collaboration
- Problem solving
- Communication skills
- Teamwork
- Microsoft Office proficiency
- Financial compliance
- Project collaboration
- Records maintenance
- Digital systems management
- Health and safety compliance
- Attention to Detail
- Patience and tolerance
References
Available upon request.
Hobbies and interests
- History.
- Languages.
- Politics.
- Sciences.
Timeline
Officer
HMRC
10.2016 - Current
NVQ Level 3 - Pharmacy, Dental, and Life Sciences
Skills4 Group
NVQ Level 1 - Introduction to autism studies
The Open University
NVQ Level 3 - Becoming an ethical researcher
The Open University
NVQ Level 3 - Mastering systems thinking in practice
Open University
Master of Arts - Sports Journalism
University of Sunderland
Bachelor of Science - English Linguistics
Aston University
A-Levels - English Language, English Literature
Heaton Manor School
AS-Levels - Maths, Biology
Heaton Manor School
GCSEs - English, French, RS, Mathematics, Geography, Science (TA; Chemistry, Biology, Physics)
Heaton Manor School
BTEC - IT
Heaton Manor School