David Kuik
Newcastle
Overview
28
28
years of professional experience
Work History
Sales and Customer Service Agent
British Airways Plc
Newcastle
11.2024 - 05.2026
- Sales agent, taking inbound calls from the General Public to Premium Executive Club Members
- Consistently surpassed monthly targets to drive revenue growth.
- Guided new and existing customers with expertise, making reservations for flights and customised packages (flights, hotels, car hire)
- Prioritised and managed workload, making outbound calls to follow up on potential sales opportunities and resolving issues for existing bookings
- Delivered exceptional customer service by modifying and amending existing reservations for customers
- Calculate, assess and process any financial changes
- Investigate and resolve payment disputes
- Provide solutions to Errata change’s, schedule changes, cancellations, disruptions, bereavement, injury
- Assist Customer's with Post Travel issues, and complaint's
- Fully compliant with Data Protection Law
Research Manager
Give Way Ltd
Newcastle
08.1998 - 02.2024
- Once promoted to Research Manager, managing a Team of Six.
- Conducted research for customised road maps and site plans, enhancing client satisfaction and project outcomes.
- Facilitated communication with clients through phone and in-person meetings, ensuring clarity and alignment on project objectives.
- Collaborated with remote teams across various locations, travelling approximately 3 days per week to strengthen project coordination.
Education
Bachelor of Arts - Business Studies
University of Northumbria at Newcastle
Newcastle01-1998
Skills
- Customer service excellence
- Customer relationship management
- Call handling
- Complaint handling
- Dispute resolution
- Conflict resolution
- Reservation management
- Client consultation
- Sales negotiating
- Data protection compliance
- Microsoft Office
- IT literate
- Time management
- Team leadership
- Effective communication
- Active listening
- Team player
- Telephone manners
- Problem solving
- Flight documents verification
Timeline
Sales and Customer Service Agent
British Airways Plc
11.2024 - 05.2026
Research Manager
Give Way Ltd
08.1998 - 02.2024
Bachelor of Arts - Business Studies
University of Northumbria at Newcastle