- Travelling photography, going to cinema
David Knights
LOWESTOFT,Suffolk
Summary
Experienced professional with strong customer service and administrative skills developed in sales environments. Proficient in various computer programs and adept at thriving under pressure while meeting tight deadlines. Demonstrated problem-solving abilities and effective interpersonal skills that foster team motivation and collaboration. Highly adaptable and committed to continuous learning and skill enhancement. Friendly and reliable with knack for customer service. Proven skills in communication, problem-solving, and teamwork. Quick learner with positive attitude, always ready to assist and ensure customer satisfaction. Approachable individual with exceptional customer service skills. Adheres to organisational policies and maintains robust data management systems. Patient team player with eye for detail.
Overview
17
17
years of professional experience
Work History
Customer Service
Aviva
04.2015 - Current
- I started my career, in April 2015 initially started as a temp working in the Motor Customer Services, before moving into other areas such as Equity Release and pensions, life Protection and finally life claims as a customer Service Rep.
- Each Areas I have excelled in by taking pride in the teams I work with and delivering 1st class Customer service, to which is recognised by Customers and management and regularly receive feedback from customers by the way off receiving wow points from the company based on customer surveys about myself and how I more than met their expectations.
- Able to work well with others in a team or by myself have good knowledge of varied IT Systems and use of Microsoft packages such as office and Excel, power point.
Call Centre Agent
Insight CCI
06.2013 - 04.2015
- Providing an efficient call centre service advising about products and services, telesales and market research.
- Main duties included Cold calling customers on behalf of Scottish Power, the data is sourced from competition websites.
- Providing price comparison against their energy supplier and if Scottish Power was cost effective I would offer to switch customer account over to Scottish Power.
Retail Sales Advisor
British Sky Broadcasting
01.2012 - 06.2013
- Employed on a fixed term contract by Sky Retail Services, working from a sky retail stand in shopping malls and engaging with members of the public and selling sky TV and Broadband services and also upgrading existing Sky customers.
Customer Service Advisor
Aviva
08.2009 - 12.2011
- Employed by Interaction Staffing Solutions.
- On a placement with Aviva for the first 6 months, working in the call centre taking incoming calls from policy holders and Financial Advisers which were normally requesting information on the policy type and the current value.
- I was transferred to the Pensions department were I administrated the transfer of pensions from other providers.
Education
Catering City & Guilds -
Lowestoft College
Lowestoft, Suffolk01-1986
G.C.S.E - Art, English & maths, Biology
Denes High School
Lowestoft, SFK01-1982
Customer Care N.V.Q - Level 2
Lowestoft College
Lowestoft, Suffolk01-2011
Cisco network - Basic web Design CCNA
Open University
01-2007
OCR ICT Systems Support - No Exam Taken
Lowestoft College
Lowestoft, Suffolk01-2004
Skills
- Customer relationship management
- Complaint resolution
- Call handling
- Product knowledge
- Service delivery
- Microsoft Excel
- CRM software
- Active listening
- Team collaboration
- Process improvement
Custom Section
- Excellent customer care skills
- Excellent communication and questioning skills
- Good computer skills
- Good teamwork skills and the ability to work unsupervised
- The ability to work quickly and under pressure
- A professional attitude when dealing with customers
- An organized approach and excellent time management skills
- A good level of English spelling and grammar
- Accuracy and attention to detail
- A good knowledge of Microsoft packages including Word and Excel as used on a daily basis
References
References available upon request
Hobbies and Interests
I enjoy socialising with friends and going to the cinema. My main interests are in Computer technology both building and repairing as well as upgrading software which I do on my own computer as well as for friends. I love animals and enjoy caring and spending time with my cat who is quite playful. I also like taking walks out in the countryside.
Interests
Timeline
Customer Service
Aviva
04.2015 - Current
Call Centre Agent
Insight CCI
06.2013 - 04.2015
Retail Sales Advisor
British Sky Broadcasting
01.2012 - 06.2013
Customer Service Advisor
Aviva
08.2009 - 12.2011
Catering City & Guilds -
Lowestoft College
G.C.S.E - Art, English & maths, Biology
Denes High School
Customer Care N.V.Q - Level 2
Lowestoft College
Cisco network - Basic web Design CCNA
Open University
OCR ICT Systems Support - No Exam Taken
Lowestoft College