David Kesel
Walkden,Manchester
Summary
Diligent professional with strong attention to detail, showcasing skills in customer service and vehicle maintenance. Combines keen eye for cleanliness with ability to work under pressure. Ready to enhance vehicle presentation and contribute to customer satisfaction.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Experienced professional with focus on customer service and team leadership. Capable of enhancing customer satisfaction and streamlining processes through strong communication and problem-solving skills. Skilled in team supervision, conflict resolution, and implementing service improvement strategies.
Overview
8
8
years of professional experience
Work history
Car vallet
Secure Valetting
Manchester , Manchester
07.2022 - 01.2025
- Regularly checked and topped up vehicle fluid levels for optimal performance.
- Applied protective treatments to car surfaces, prolonging their lifespan.
- Worked quickly without compromising quality of service during peak times at the car wash station.
- Used high-quality cleaning products to maintain paintwork shine and prevent damage.
- Checked vehicles for any minor repairs, ensuring customer satisfaction.
Savers LTD
Customer retail
Manchester , Manchester
02.2021 - 07.2022
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Handled queries regarding products, providing detailed information as necessary.
- Assisted in inventory counts, maintaining accurate records.
- Directed customers towards fitting rooms when needed for convenient try-on experience.
Receptionist
Lowry hotel manchester
Manchester , Manchester
09.2019 - 02.2021
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Managed room availability charts to ensure zero overbooking.
- Managed lost property system effectively to return misplaced items quickly.
- Reduced wait times with high-speed processing of reservations.
- Streamlined check-in procedure by efficiently handling guest documents.
Customer service agent
TUI Manchester airport
Manchester , Manchester
02.2018 - 09.2019
- Dealt with flight disruptions professionally ensuring minimal inconvenience to passengers.
- Increased efficiency with timely check-in of passengers and their luggage.
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Ensured adherence to safety protocols whilst dealing with emergency situations at the terminal.
Customer service representative
ABM Manchester Airport
Manchester , Manchester
01.2017 - 02.2018
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Improved customer relations by promptly addressing queries and concerns.
- Provided excellent customer service to ensure repeat business.
Education
BTec - Public Services
Public services
Manchester01.2010
Skills
- Paint protection application
- Use of cleaning chemicals
- Safety consciousness
- Email administration
- Email correspondence expertise
- Empathy understanding
- Understanding of slas
- Fluent in sign language
Languages
English
Advanced
C1
Czech
Advanced
C1
Polish
Upper intermediate
B2
Slovak
Advanced
C1
Timeline
Car vallet
Secure Valetting
07.2022 - 01.2025
Savers LTD
Customer retail
02.2021 - 07.2022
Receptionist
Lowry hotel manchester
09.2019 - 02.2021
Customer service agent
TUI Manchester airport
02.2018 - 09.2019
Customer service representative
ABM Manchester Airport
01.2017 - 02.2018
BTec - Public Services
Public services