A results-driven professional with expertise in influential communication, customer relationship management systems, and product knowledge integration. Demonstrates proficiency in mentoring and coaching, effective delegating, and crisis handling to optimise team performance and ensure operational excellence. Adept at navigating regulatory standards, supply chain management, and safety protocols while maintaining resilience under pressure. Committed to fostering strong customer relationships and driving sustainable growth through strategic problem-solving and leadership.
Functioned as On-Call Manager for a duration of two years (since October 2023) ensuring rapid response to staff difficulties. Guided employees in resolving operational problems effectively and efficiently. Handled frequent staff call-offs by reorganising shift schedules while emphasising safety protocols. Mitigated disruptions from unforeseen vehicle or traffic issues through proactive measures. Obtained authorisation for changes made to ensure compliance with safety regulations. Promoted effective communication channels, creating a supportive environment for team discussions.
As a Picop at SW Global Resourcing, it is my job to oversee possessions and manage them in a constructive way, ensuring not only that all works can take place, but are done so in a safe manner. Communication skills are an absolute must for this role and I am trained up and also understand how important Communication Protocols are. I also have experience dealing with high pressure situations and understand the need to focus when the going gets tough.
Working as a team was a massive part of the job whilst working with the squads. Working on-track for so long led to me having a really good understanding of how track renewals and track maintenance was carried out. Ensuring the safety of others was always very important to me, whilst when working myself, I understood the need to listen to instructions very closely and to have a good knowledge of my location and the surrounding areas.