David Kay

• This role is as below, with the addition of more complex Health & Safety tasks, such as rope access work. More complex risk assessments due to the nature of dish access.
• Working for Sky Business to help with the rollout of Sky Q to Sky Business customers such as pubs and in public spaces. This also includes installing Sky Wi-Fi into businesses, which can be from surveying the property ensuring full coverage of Wi-Fi services, to the coding and installation of Sky equipment.
• On top of this, my role is also to support my colleagues in taking regular calls offering any advice on anything from Health & Safety access, to sales

The installation and servicing of Sky TV in residential properties and MDU complexes.

Duties include installing the dish, cable and box, ensuring full H&S compliance, to demonstrating the full capabilities of Sky Q, plus troubleshooting any issues.

In 2021 I was also one of the first engineers in Sky chosen to help with the rollout of Fibre To The Premises to customers houses. This includes installing FTTP from the point of splicing external fibre cable into internal ONT, and demonstrating speeds to the customer.

The DTH (Direct to Home) role also requires me to ensure all given targets are met, from 7 & 30 day revisits, sales through service (STS), and also NPS surveys.

• Technical specialist, helping troubleshoot machines with customers over the phone, and offering advice to colleagues on machine troubleshooting, and providing feedback where necessary.
• Working in the B2B support team, helping to support the sales teams processing contracts, ensuring the correct machines are sent to customers on time, liaising with sales reps ensuring contracts are sent in by deadlines in order to meet monthly targets.

• Cashier on tills, helping with day to day transactions.
• Front of house greeting customers, answering any queries, booking appointments with the relevant advisors.
• Helping meet branch targets for banking products such as credit cards, bank account and mortgage.