David Johnson
PRENTON,Merseyside
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Owner/Operator Professional Gardening Services
Selfemployed
Wirral, Merseyside
05.2013 - Current
- Reconciled all company accounts, including credit cards and expenses.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand.
- Customer acquisition, relations and retention.
- Hard and soft landscaping.
Senior Collections Agent
Bank of America
Chester, Cheshire
03.2010 - 01.2013
- Trained new collections representatives on collections processes and incentivised team members to achieve production goals.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Negotiated with account holders to devise repayment plans and minimise collections receivables.
- Investigated accounts with balance errors using accounting software.
- Persistently contacted customers with extremely past due accounts to recover lost revenue.
Investigation and Complience Officer
Child Support Agency (Temporary Contract)
Birkenhead, Wirral
02.2009 - 02.2010
- Addressed referral decisions and handled related documentation to support processing.
- Evaluated applications to determine eligibility.
- Supported data transparency related to required or requested information.
- Examined applications for government assistance programmes.
- Advised individuals and organizations on government laws and regulations.
- Maintained client records with strict attention to data security protocols.
- Investigated whereabouts of non responsible parents
Painter and House Renovator
Self employed
Birkenhead, Wirral
05.2006 - 08.2009
- Refreshed walls, doors and trims with strict attention to detail.
- Completed thorough snagging and finishing.
- Responded quickly to maintenance and repair requests for enhanced customer service.
- Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
- Accomplished repairs and renovations to exact customer specifications.
- Primed surfaces, laid down dust sheets and prepared materials.
- Minimised accidents and incidents by maintaining health and safety procedures.
- Built rapport with clients to encourage referrals.
Assistant Manager
Halfway House (Public House)
Birkenhead, Wirral
02.2003 - 08.2006
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Day to day running of the business, including rotas, payroll, stocktaking and stock ordering.
Assistant Manager and Chef
Hamiltons (Public House)
Birkenhead, Wirral
09.1998 - 07.2003
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Chef
Chester Arms (Public House)
Birkenhead, Wirral
03.1995 - 03.1997
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Education
GCSEs -
Park High School
Birkenhead, Wirral 09.1993 - 07.1998
Skills
- Data collection and sampling
- Financial reporting
- Payroll operations
- Cash handling
- Business administration
- Financial management
- Industry partnership development
- Brand management
- Operations oversight
- Integrative negotiation
- Revenue growth
- Financial leadership
- Client rapport
- Opportunities identification and creation
- Commercial awareness
- Workforce development
- Systems and automation applications
- Coaching leadership
- Conflict resolution
Timeline
Owner/Operator Professional Gardening Services
Selfemployed
05.2013 - Current
Senior Collections Agent
Bank of America
03.2010 - 01.2013
Investigation and Complience Officer
Child Support Agency (Temporary Contract)
02.2009 - 02.2010
Painter and House Renovator
Self employed
05.2006 - 08.2009
Assistant Manager
Halfway House (Public House)
02.2003 - 08.2006
Assistant Manager and Chef
Hamiltons (Public House)
09.1998 - 07.2003
Chef
Chester Arms (Public House)
03.1995 - 03.1997
GCSEs -
Park High School
09.1993 - 07.1998
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