DAVID ITA
Derby,UK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customised solutions to build loyalty. Proactive, enthusiastic and customer-focused, bringing strong interpersonal skills and knack for creating positive experiences. Quick learner with friendly attitude, always ready to ensure satisfaction and maintain high standards. Confident communicator, adept at multitasking and working efficiently in busy environments.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work history
Teaching assistant
YSA Education
Derby, Derbyshire
06.2025 - Current
- Managed administrative tasks, aiding smooth running of the class.
- Led small group sessions for enhanced focus on challenging topics.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Prepared classroom materials to facilitate efficient lessons.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Liaised between teachers and parents, maintaining open lines of communication.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Provided feedback on pupil's work, identifying areas for improvement.
- Improved student engagement by utilising interactive learning techniques.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Oversaw students during breaks to maintain safe environment.
Volunteer Youth Worker
New Life Derby
Derby, DERBYSHIRE
09.2024 - Current
- Assisted in planning and managing engaging activities for teens.
- Support team members and volunteers to carry out duties to required standards and timeframes.
- Coordinated outdoor activities and educational workshops, promoting teamwork and leadership skills among participants.
- Provided youth work support, encouraging youth to take part in new positive opportunities and experiences.
- Created a welcoming atmosphere, encouraging diversity and fostering mutual respect among youths from varied backgrounds.
- Instilled individuals and groups with confidence and motivation for productive sessions.
- Facilitated group discussions on various social issues, enhancing young people's awareness and critical thinking abilities.
Sandwich Artist
Subway
Derby, DERBYSHIRE
09.2022 - 03.2025
- Prepared food items adhering to safety standards.
- Balanced studying and working through shifts outside academic hours.
- Executed all daily tasks and assisted other team members when needed.
- Prepared food items, including sandwiches and other products to meet customer specifications.
- Operated tills, processed transactions, and handled cash accurately, contributing to financial accountability.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Communicated with customer to provide menu offering details and assist with decision-making.
Activities Leader
Abbey college in malvern ltd
Malvern, Worcestershire
10.2023 - 12.2023
- Consulted with staff and relatives to discover beneficial and stimulating activities for participants.
- Kept all activities documented to inform future planning.
- Monitored participation and effectiveness of activities program.
- Initiated diverse and stimulating program activities.
- Analyzed operational spaces to identify safety concerns and mitigate hazards.
- Designed engaging sessions fostering collaboration and inclusivity among participants.
- Fostered a nurturing and credible environment.
- Responded to participant feedback, making adjustments for ongoing satisfaction.
- Evaluated activity programmes for continuous improvement and relevance.
- Conveyed and demonstrated activities to encourage participation.
- Managed safety concerns and adhered to all compliance requirements.
Customer Service Assistant
Ittai Limited
Derby, KS
09.2022 - 09.2023
- Executed store operations while maintaining high standards of customer service.
- Answered customer telephone calls promptly to improve on-hold wait times.
- Adhered to established policies governing workplace health, safety, and security measures.
- Provided primary customer support to internal and external customers.
- Used Microsoft Excel to compile key company data and reports.
- Reviewed purchase order documents using Microsoft Excel and Outlook.
- Provided friendly, positive customer experiences by promptly responding to customer enquiries and processing order requests.
Sandwich Artist
Subway Restaurant
Malvern, Worcestershire
10.2021 - 08.2022
- Communicated effectively to manage customer orders.
- Provided clear, accurate product information to address dietary restrictions and food allergies, while ensuring compliance with food safety protocols.
- Demonstrated proper food handling and safety standards.
- Adhered to established procedures while maintaining regulatory guidelines.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Reviewed finished orders to confirm accuracy and maintain high standards.
- Prepped ingredients to meet predicted customer demand during peak hours.
- Used fryers, grills, and microwaves while following safety guidelines.
- Prepared sandwiches and salads to recipe guidelines.
- Maintained POS system accuracy by managing card and cash exchanges.
- Rotated existing supplies and organized new items in designated storage locations.
- Maintained cleanliness of all food preparation zones, cooktops and kitchen tools during work hours.
Education
Bachelor - Theology
Regents Theological College
Malvern, Worcestershire 2021 - Current
GCSE - Sciences, Maths and English
Derby Grammar School
Derby, DER 2017 - 2021
A-Levels - Sciences and Physical Education
Derby Grammar School
2019 - 2021
Skills
- Strong customer service orientation
- Results-oriented
- Exceptional communication
- Written and verbal communication skills
- Stock rotation understanding
- Versatility
- Product quality assurance
- Work pace adaptability
- Child protection awareness
- Patience and tolerance
- Safeguarding regulations compliance
Custom
- outdoor sport enthusiast - basketball, football, badminton player
- board games
Timeline
Teaching assistant
YSA Education
06.2025 - Current
Volunteer Youth Worker
New Life Derby
09.2024 - Current
Activities Leader
Abbey college in malvern ltd
10.2023 - 12.2023
Sandwich Artist
Subway
09.2022 - 03.2025
Customer Service Assistant
Ittai Limited
09.2022 - 09.2023
Sandwich Artist
Subway Restaurant
10.2021 - 08.2022
Bachelor - Theology
Regents Theological College
2021 - Current
GCSE - Sciences, Maths and English
Derby Grammar School
2017 - 2021
A-Levels - Sciences and Physical Education
Derby Grammar School
2019 - 2021
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