Skilled professional with expertise in Microsoft Office Suite, data entry, and customer service. Proficient in stock management, logistics coordination, and customs compliance. Strong project management and problem-solving abilities drive operational efficiency and success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customs Declarant / CIT Customs Administrator
DACHSER INTELLIGENT LOGISTICS
Northampton, Northamptonshire
06.2023 - 07.2025
Ensured compliance with Standard Operating Procedures, AEO requirements, and HMRC regulations by processing electronic customs data accurately.
Liaised with UK Customs Manager and HMRC to resolve compliance issues and customs matters.
Maintained accurate CRM records, ASM entries, and customs logs for effective monitoring of transit irregularities.
Completed IPAFFS entries and executed timely actions on CRADAN and A21 tasks within 24 hours.
Resolved uncleared entries promptly to prevent delays at Inland Border Facilities, enhancing operational efficiency.
Coordinated internal and external communications through shared inboxes to optimise workflow.
Analysed patterns in customs irregularities to propose proactive compliance solutions for continuous improvement.
Customer sales representative
Group
Manchester
01.2023 - 03.2023
Organise client events and conferences
Handled multiple customers simultaneously without compromising quality of service.
Answer enquiries concerning standardised policies, procedures and regulations
Provided feedback from customers to management for continuous improvement efforts.
Offered personalised solutions based on each customer's unique needs.
Met daily targets whilst maintaining a positive attitude under pressure.
Transport Clerk
Wincanton PLC
Northampton, Northamptonshire
12.2021 - 01.2023
Streamlined transport documentation to improve tracking efficiency.
Organised transport schedules and routes, enhancing operational effectiveness.
Ensured timely delivery by diligently monitoring shipments.
Verified shipment details against consignment notes for accuracy.
Resolved customer complaints swiftly, ensuring high service standards.
Supported team members during peak periods to maintain productivity levels.
Implemented communication strategies to optimise procedural workflows.
Project Manager (University Fundraising final year Project)
University Of Northampton
Northampton, Northamptonshire
01.2022 - 06.2022
Led a team of 5 through the project life cycle, accumulating £4.8k in charity money raised
Developed and executed a comparison of multi-channel marketing and fundraising campaign strategies
Engaged with multiple donors, allocated their funds correctly and made sure they felt safe during this process
Strengthened stakeholder relationships through regular updates and clear communication.
Customer Service Representative
Utility Warehouse
Northampton, Northamptonshire
02.2021 - 12.2021
Informed customers about new services and discounts to drive engagement.
Managed high volume of inbound calls to resolve customer issues swiftly.
Assisted customers in making informed decisions through detailed product information.
Developed strong relationships with customers, enhancing brand loyalty and repeat business.
Provided technical support, significantly improving user experience.
Maintained up-to-date knowledge for effective product promotion.
Warehouse Operative
Wincanton Plc
Northampton, Northamptonshire
05.2020 - 11.2020
Exceeded warehouse performance target by efficiently picking, packing, and dispatching high-volume orders.
Coordinated stock deliveries to ensure a consistent product line.
Compiled transport data and generated reports for management review.
Addressed customer queries through emails and phone calls.
Debriefed over 50 drivers daily to ensure operational efficiency.
Maintained accurate records of all transport activities.
Education
Bachelor of Arts - Business Management
University Of Northampton
Northampton, Northamptonshire
09.2019 - 07.2022
A-Levels -
Liverpool International College
Liverpool
10.2015 - 08.2016
GCSC -
Jinie College
Kaduna, Nigeria
09.2012 - 06.2015
Skills
Microsoft Office Suite
Data entry and management
Customer service excellence
Stock and inventory management
Effective communication skills
Project Management
Problem-solving strategies
Customs documentation and compliance
Logistics coordination
Order processing and fulfilment
Custom
English, Fluent
Nigerian Language, Native
French, Basic
Certification
Chartered Management Institute certificate
References
References available upon request.
Languages
English
Native
French
Beginner
Timeline
Customs Declarant / CIT Customs Administrator
DACHSER INTELLIGENT LOGISTICS
06.2023 - 07.2025
Customer sales representative
Group
01.2023 - 03.2023
Project Manager (University Fundraising final year Project)