David Horton
Dorking,Surrey
Summary
Experienced personal banker with over six years within the banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals with previous managerial and coaching experienced, AAT qualified self-starter, Degree educated, seeks exciting career building opportunity in Banking, bookkeeping/accounts, an ambitious individual as a team leader, player or can go it alone. Deep experiences organising and supporting the required daily activities of numerous working environments seeking a move where banking, bookkeeping/accounts qualities and a degree in International hospitality Management, languages plus varied global experiences can be utilised.
Overview
11
11
years of professional experience
1
1
Certificate
Work history
Personal banker
NatWest Group
Various, Surrey
06.2017 - Current
- Promoted comprehensive product range through new account applications.
- Explained complex mortgage and loan information with clear and concise terminology.
- Processed credit card applications by following Financial Conduct Authority rules.
- Mitigated risks by investigating accounts and offering prudent service options.
- Guided customers through online service options to enhance banking efficiency.
- Converted new personal banking client accounts with consultative sales approach.
- Handled cash deposits safely and upheld security protocols.
- Demonstrated exceptional product knowledge to promote comprehensive bank services.
Travel money Store manager/ Team leader/Support Trainer
01.2016 - Current
- High Customer service Levels with good conversation selling model measured by KPIs, and Daily coaching / observations ensuring that all operational, risk & compliance standards are upheld.
Travel Money Advisor/Customer services/Team leader/Support Trainer
01.2015 - 01.2016
- Buying and selling foreign currencies, plus travellers checks and cash passports, Sales driven meeting targets and supporting and training of new trainees
Customer service/quality control rep/team leader
01.2013 - 09.2015
- Checking and overseeing the release of a large number of vehicles on a weekly basis-The dealing of customer bookings-in and out-pre-checking before deliveries, problem solving- estimating and general office administration.
Education
BSc - International Hospitality Management
Sheffield Hallam University
2012
Bookkeeping level 2-3 + sage 50, sage 50 Payroll manual Bookkeeping 1-3 and Office including spreadsheets, Excel. - undefined
Pitman's Institutes
2016
AAT - undefined
2015
City and Guilds Customer services level 3 - undefined
2013
HND - Travel and Tourism
2008
Skills
- All levels of travel money cash operations and money transfers
- Loan assistance
- Balance transfers
- Banking service promotion
- Credit applications
- Payment assistance
- Bank account applications
- Savings accounts
- Financial planning
Certification
Excel expert level Self-funded achievement at level 2-3 AAT bookkeeping Earned degree in International Hospitality Management/travel and tourism/Business Long term career experience in automotive sector IT literate including Sages 50 Sage 50 payroll
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Personal banker
NatWest Group
06.2017 - Current
Travel money Store manager/ Team leader/Support Trainer
01.2016 - Current
Travel Money Advisor/Customer services/Team leader/Support Trainer
01.2015 - 01.2016
Customer service/quality control rep/team leader
01.2013 - 09.2015
BSc - International Hospitality Management
Sheffield Hallam University
Bookkeeping level 2-3 + sage 50, sage 50 Payroll manual Bookkeeping 1-3 and Office including spreadsheets, Excel. - undefined
Pitman's Institutes
AAT - undefined
City and Guilds Customer services level 3 - undefined
HND - Travel and Tourism
Interests
Interests and Hobbies , I have a love of travel, taking me to more than 60 countries worldwide. I am qualified as a 2nd technician (black belt) to teach and class plan. I take regular exercise, running, gym workouts, (which I am also qualified to teach and class plan) and road bike riding. I still have a passion for football and various other sports, I love to read, go the theatre, and I also enjoy Art and crafts, and general socialising.
Similar Profiles
Raabiah KhalilRaabiah Khalil
Assistant Relationship Manager, Commercial Trainee at NatWest GroupAssistant Relationship Manager, Commercial Trainee at NatWest Group
Boomiga ABoomiga A
Customer Support and Operations Analyst at NatWest GroupCustomer Support and Operations Analyst at NatWest Group
Gurudath N KGurudath N K
CS&O Unit leader / AVP Quality Control CDD at NatWest GroupCS&O Unit leader / AVP Quality Control CDD at NatWest Group
BHAGYA KAPOORBHAGYA KAPOOR
Senior Analyst at NatWest GroupSenior Analyst at NatWest Group
Abdoul BahAbdoul Bah
Financial Risk intern (CCP stress testing) at Bank of EnglandFinancial Risk intern (CCP stress testing) at Bank of England