Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Hook

Bromsgrove

Summary

Proven Field Service Engineer with a track record of enhancing system performance and customer satisfaction at Dyson. Excelled in risk assessment and communication, demonstrating a continuous learning attitude. Promoted to Supervisor at Snape Contracting for exceptional attention to detail and leadership, overseeing up to 20 staff and ensuring project success.

Overview

15
15
years of professional experience

Work History

Asbestos Technician

Bradley Enviromental
07.2024 - Current
  • Assembled and positioned decontamination areas at exits of job sites to prevent harm to bystanders and unprotected persons.
  • Removed asbestos using hand and power tools or specialty equipment.
  • Complied with environmental laws and regulations concerning asbestos and hazardous waste removal.
  • Prepared work areas with proper containment procedures and filtration systems.
  • Utilized power tools during asbestos removal to completely remove hazardous materials.
  • Secured and contained asbestos and hazardous materials for transport.

Supervisor

Snape Contracting
06.2020 - 06.2024

Started as a multi skilled Engineer. My Employer saw my attention to detail and work ethic and promoted me and trained as a supervisor. I have experience in running up to 20 staff.

I have extensive knowledge of SORs Codes.

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • carry out pre and post inspections on voids
  • scheduling voids through SORs
  • Attending Site Visit to capture variations
  • Schedule Voids on SOR rates
  • knowledge of Asbestos

Parking Systems Engineer

CAME Parking Management Systems
01.2018 - 06.2020
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Service and maintained Pay Terminals and Barriers
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Field Service Engineer

Dyson
05.2010 - 12.2017
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Checked safety practices and integrity of PPE.

Education

Degree - Painting And Decorating Diploma

New Skills Academy
03-2020

Moseley School
Moseley, United Kingdom
09-1987

Skills

  • Communication and coordination
  • Continuous learning attitude
  • Personal protective equipment
  • Documentation and recordkeeping
  • Risk assessment
  • Abrasive Wheels
  • COSCH
  • Lone Working
  • Working at Heights Awareness
  • Pasma

Timeline

Asbestos Technician

Bradley Enviromental
07.2024 - Current

Supervisor

Snape Contracting
06.2020 - 06.2024

Parking Systems Engineer

CAME Parking Management Systems
01.2018 - 06.2020

Field Service Engineer

Dyson
05.2010 - 12.2017

Degree - Painting And Decorating Diploma

New Skills Academy

Moseley School
David Hook