Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Henson

Crediton, Devon

Summary

Accomplished Portfolio and Technical Program Management Professional with over 16 years of successful global experience in Product Delivery and Integration across multiple portfolios. Recognized consistently for performance excellence and contributions to success in Payment industry by launching several customer facing AMEX products to market. Strengths in building scrum teams from inception and leading through transformational change backed by training in Global Management and Engineering.

Masters Degree candidate from Thunderbird School of Global Management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Fire & Safety Engineer

Tamar Security
07.2023 - Current


  • Conducted post-installation testing to establish system operations within prescribed metrics.
  • Conducted research to evaluate product safety levels.
  • Conducted regular audits of facility operations to verify ongoing compliance with fire safety regulations.
  • Managed installation and maintenance of fire safety equipment, ensuring proper function and code compliance.
  • Incorporated facility fire protection systems into existing, multi-site safety and security systems with remote monitoring components.
  • Performed regular safety hazard assessments to reduce risks and promote positive behaviors.
  • Assessed risk factors associated with specific materials or processes, advising clients on safe handling techniques to minimize potential hazards.
  • Prepared and presented technical reports on fire safety systems for both in-situ frameworks and proposed designs.
  • Recommended procedures for detection, prevention and elimination of product hazards.
  • Evaluated potential hazards or damage that could occur from product misuse.
  • Implemented rigorous quality control measures during system installations, resulting in fewer deficiencies requiring post-installation corrections.
  • Observed, assessed and reviewed day-to-day operations and production to verify compliance with regulations for emissions and waste.
  • Administered safety tests to assess machinery and equipment and determine potential faults or issues needing repair.
  • Evaluated existing fire alarm and suppression systems, recommending upgrades and improvements for optimal performance.

Fibre Engineer

Barden Network Engineering
07.2022 - 07.2023
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.

Senior Fibre Splicer / Tester

Jurassic Fibre Limited
04.2021 - 07.2022
  • Enhanced safety standards through strict adherence to established protocols during all aspects of work.
  • Supported clients'' emergency needs 24/7 by responding quickly to troubleshoot issues directly impacting service quality.
  • Collaborated with engineers to optimize network design and layout, ensuring minimal signal degradation or fiber stress.
  • Handled fusion splicing needs with pigtail splicing cassettes.
  • Maintained detailed records of completed tasks, contributing to accurate project documentation and data tracking.
  • Contributed to successful project completion by effectively managing time-sensitive assignments alongside ongoing maintenance tasks.
  • Increased client satisfaction by efficiently identifying and repairing cable faults in a timely manner.
  • Collaborated with team members to complete complex splicing projects within tight deadlines.
  • Minimized signal loss through precise alignment of fiber cores during fusion splicing procedures.
  • Assisted in the development of preventative maintenance strategies aimed at reducing potential future outages or disruptions.
  • Ensured network stability with careful installation, termination, testing, troubleshooting, repair, or replacement operations.
  • Ensured high-quality connections, skillfully installing and terminating various types of fiber optic cables.
  • Worked on both dead and energized lines.
  • Maintained high productivity by keeping supplies organized and handling problems such as jams.
  • Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
  • Enhanced network performance by expertly splicing fiber optic cables and maintaining proper connections.
  • Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.
  • Trained junior splicers, sharing expertise and best practices to enhance overall team performance.
  • Streamlined workflow processes by staying up-to-date on industry trends and incorporating advanced splicing techniques into daily tasks.
  • Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
  • Reduced downtime for customers with prompt troubleshooting and repairs of faulty cable systems.
  • Assisted in the planning stages of new installations, providing technical input on cable routes and design specifications.
  • Inspected power lines and poles for signs of damage or wear, interference, and degradation, and reported findings to supervisor.
  • Improved network reliability by conducting thorough inspections and tests on installed cables and equipment.

Network Surveyor

Jurassic Fibre Limited
11.2020 - 04.2021
  • Researched previous property information and compared to current findings.
  • Established control networks to maintain consistency throughout large-scale construction projects.
  • Streamlined workflow for increased efficiency, implementing effective communication and collaboration among team members.

Telecoms Engineer

Kelly Communications
08.2020 - 11.2020
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Maintenance Team Leader

Great Western Railway (GWR)
09.2010 - 10.2020
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Championed a culture of safety within the maintenance team, consistently emphasizing the importance of proper equipment usage and adherence to safety protocols.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Mentored new team members, sharing knowledge of best practices and fostering a culture of continuous improvement within the department.
  • Created and maintained daily and weekly reports for upper management.
  • Managed efficient teams of up to [Number] employees.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Reduced downtime for critical systems by conducting regular inspections and identifying potential issues before they escalated.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Collaborated with other department leaders to develop comprehensive facility maintenance plans and priorities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Streamlined maintenance processes by developing and implementing standard operating procedures for the team.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Performed root cause analysis on recurring equipment failures, devising solutions to prevent future occurrences effectively.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Troubleshot complex mechanical issues, applying expertise in various equipment types to quickly resolve problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Gained strong leadership skills by managing projects from start to finish.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.

Multi Skilled Technician

Great Western Railway
04.2003 - 09.2010
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Completed job reports and logs immediately following service calls.
  • Addressed routine equipment maintenance according to established schedule.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tracked and recorded parts and labor costs related to each service call.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Education

Business Improvement Techniques Level

Southgate Technical College
London
04.1988

City & Guilds Basic Engineering Level

Southgate Technical College
London
04.1989

Telecom's & Electronics Mechanic's Level

Newport Technical College
Newport
04.1990

Telecom's & Electronics Mechanics Level

Newport Technical College
Newport
04.1991

City & Guilds Optical Fibre Installation & Testing

Optical Technology Traing Ltd
London
06.1999

Skills

  • Multi Skilled Experience
  • Leadership
  • Code Compliance
  • Motivated
  • Excellent attention to details
  • Ability of operate and control equipment
  • Patience and the ability to remain calm in stressful situations
  • Manufacturing Processes
  • Critical Thinking
  • Work Planning and Prioritization
  • Problem Resolution
  • System Troubleshooting
  • Inspections
  • Excellent Communication
  • Reliability
  • Electrical Engineering Standards
  • Production understanding
  • Engineering Documentation
  • Problem-solving abilities

Certification

  • Signing, Lighting & Guarding August 2020 to July 2025
  • Authorised Person May 1996 to April 2003 National Grid Company Safety Rule
  • ATOC Personal Track Safety April 2003 to April 2018
  • 'On' Depot Designated Person May 2010 to April 2019
  • 'Off' Depot Designated Person April 2006 to May 2019
  • Forklift License October 2014 to September 2018
  • First Aid At Work October 2019 to September 2022
  • Asbestos Awareness (UK Asbestos Training Association) Present Mobile Air Conditioning May 2018 to Present NRSWA
  • IPAF - Static Boom (1b) March 2021 to March 2026
  • SA001 - Overhead Safety
  • SA002 - Underground Safety
  • City & Guilds - Confined Spaces
  • NRSWA - Supervisor & Operative

Timeline

Fire & Safety Engineer

Tamar Security
07.2023 - Current

Fibre Engineer

Barden Network Engineering
07.2022 - 07.2023

Senior Fibre Splicer / Tester

Jurassic Fibre Limited
04.2021 - 07.2022

Network Surveyor

Jurassic Fibre Limited
11.2020 - 04.2021

Telecoms Engineer

Kelly Communications
08.2020 - 11.2020

Maintenance Team Leader

Great Western Railway (GWR)
09.2010 - 10.2020

Multi Skilled Technician

Great Western Railway
04.2003 - 09.2010

Business Improvement Techniques Level

Southgate Technical College

City & Guilds Basic Engineering Level

Southgate Technical College

Telecom's & Electronics Mechanic's Level

Newport Technical College

Telecom's & Electronics Mechanics Level

Newport Technical College

City & Guilds Optical Fibre Installation & Testing

Optical Technology Traing Ltd

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David Henson