David Heath
Stoke-on-Trent,UK
Summary
Detail-oriented Test/Quality Analyst with 13 years of hands-on experience in insurance and digital platforms. Proficient in leading end-to-end testing, defect management, and stakeholder collaboration across Agile and Waterfall projects. ISTQB Certified with proven success in delivering robust test strategies, driving risk-based testing, and optimising quality assurance processes for business-critical systems.
Overview
19
19
years of professional experience
4030
4030
years of post-secondary education
Work history
Test/Quality Analyst
Markerstudy
, Uk
01.2019 - 07.2025
- Led planning and execution of testing for direct-to-consumer websites and insurance platforms.
- Executed mobile testing using Browserstack and Lambdatest tools.
- Served as lead tester, collaborating with call centre teams to provide UAT guidance.
- Directed internal and external test resources to achieve project quality outcomes on time and within budget.
- Employed best practice techniques to ensure thorough test execution, providing detailed error reports.
- Created comprehensive test plans, scripts, defect reports, and stakeholder updates.
- Facilitated peer reviews across various departments to enhance documentation quality.
- Collaborated with stakeholders to ensure extensive test coverage in Agile sprints and waterfall projects.
Test Analyst
Ageas UK
Stoke-on-Trent, Uk
01.2009 - 01.2019
- Led testing initiatives for web and insurance broking platforms.
- Developed comprehensive test scripts and plans for business-wide dissemination.
- Executed testing across multiple mobile devices and web browsers.
- Identified and investigated defects, utilising Jira, TestRail, YouTrack, and TFS for reporting.
- Collaborated with Pricing, Compliance, Marketing, and Web Development to ensure requirements met standards.
- Engaged with external software providers and aggregators to enhance testing processes.
- Coached colleagues outside the test team to improve overall team capability.
- Provided resource estimates and impact assessments for various projects.
RPA Automation Developer
Ageas UK
Stoke-on-Trent, Uk
09.2017 - 09.2018
- Attended a comprehensive one week training course to learn RTPO, an automation tool provided by NICE for both assisted and unassisted automation.
- Assessed agent processes that would benefit from using the NICE RTPO solution by attending numerous meetings across multiple locations.
- Identified and delivered an automated cancellation calculator as a priority resulting in huge time savings, improved accuracy and a better experience for the agent.
- Gained experience with other RPA tools such as BluePrism and Ranorex while working with colleagues on numerous projects.
Retentions and Debt Recovery Advisor
Ageas UK
Stoke-on-Trent, Uk
01.2010 - 01.2013
- Achieved debt recovery targets while maintaining strict adherence to customer service standards.
- Ensured compliance with high service expectations of partners, including Toyota and John Lewis.
- Managed personal and business targets effectively to drive performance outcomes.
General insurance advisor
Ageas UK
Stoke-on-Trent, Uk
01.2009 - 01.2010
Marketing Assistant
Stapeley Water Gardens
Nantwich, Uk
01.2007 - 01.2008
- Facilitated creation of press releases to maximise media coverage.
- Collaborated on budget planning processes whilst maintaining cost efficiency measures.
- Participated in creative brainstorming sessions, generating innovative campaign ideas.
- Collaborated on email marketing campaigns for enhanced customer engagement.
Education
BA (Hons) - Business Management
Staffordshire University
Stoke-on-TrentCert CII - Insurance
Chartered Institute of Insurance
01.2011 - Current
AVCE - Business Studies
City of Stoke-on-Trent College Sixth Form College
AS - ICT
City of Stoke-on-Trent College Sixth Form College
Skills
- Agile
- BluePrism
- BrowserStack
- ISTQB
- JIRA
- Postman
- Ranorex
- SEO
- SQL
- TestRail
- UAT
- Waterfall
- YouTrack
- TFS
- Mobile Devices
- Regression Testing
- End to End Testing
- UAT and Customer Journey Testing
- Defect Management & RCA
- DevOps
- Exploratory Testing
Personal Information
Title: Test Analyst
Training
- ISTQB Certified Tester Foundation Level
- ISTQB Agile Tester Extension
Timeline
Test/Quality Analyst
Markerstudy
01.2019 - 07.2025
RPA Automation Developer
Ageas UK
09.2017 - 09.2018
Cert CII - Insurance
Chartered Institute of Insurance
01.2011 - Current
Retentions and Debt Recovery Advisor
Ageas UK
01.2010 - 01.2013
Test Analyst
Ageas UK
01.2009 - 01.2019
General insurance advisor
Ageas UK
01.2009 - 01.2010
Marketing Assistant
Stapeley Water Gardens
01.2007 - 01.2008
AVCE - Business Studies
City of Stoke-on-Trent College Sixth Form College
BA (Hons) - Business Management
Staffordshire University
AS - ICT
City of Stoke-on-Trent College Sixth Form College
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