David Hayes

In my role as an Implementation Project Manager, I was responsible for overseeing the delivery of projects to NHS customers. These projects ranged from full scale implementations of Medisight Ophthalmology, Upgrades, procurement of additional modules or training, as well as Ophthalmology specific interfaces.

I have developed a strong proficiency in working with NHS ophthalmic interfaces, ensuring seamless integration between clinical workflows and electronic health records. My role involved training clinicians and support staff on optimizing interface functionality, which significantly improved data accuracy and efficiency in patient management. Additionally, I consistently exceeded performance targets by identifying opportunities for upselling advanced Medisoft modules and complementary products, tailored to the specific needs of each practice. My consultative approach not only boosted revenue but also strengthened client relationships through personalized, value-driven recommendations.

This role involved regular travel to over 15 hospital sites within 12 months to provide on-the-ground support in clinics and theatres, as well as to lead and deliver individual projects. It required strategic planning, team coordination, and clear communication with key stakeholders to ensure successful project implementation and continuity across multiple locations.

Key aspects of my experience include:

• Project Planning & Execution: I successfully led the end-to-end implementation of multiple projects, ensuring that each was delivered on time, within scope, and aligned with customer needs and expectations.
• Stakeholder Management: I served as the main point of contact between internal teams and NHS stakeholders, managing relationships, setting expectations, and maintaining clear communication throughout the project lifecycle. (add about supporting clinical operational and admin staff)
• Team Leadership: I led cross-functional teams, ensuring that all team members understood their roles and responsibilities and that resources were effectively allocated to meet deadlines.
• Risk & Issue Management: I proactively identified potential risks, implemented mitigation strategies, and ensured that issues were addressed quickly to keep projects on track.
• Customer Relationship Management: I worked closely with NHS customers to fully understand their requirements and ensured these were met during each phase of the project, ensuring high levels of satisfaction.
• Quality Assurance: I ensured that all deliverables met pre-agreed quality standards, and that any necessary adjustments were made to align with customer expectations.
• Budget & Resource Management: I managed project budgets, tracked costs, created quotes, and ensured that resources were used efficiently to avoid delays and stay within budget.
• Reporting & Documentation: I maintained comprehensive project documentation and regularly provided detailed progress reports to all stakeholders, ensuring that everyone was kept informed throughout the project.
• Post-Implementation Support: I provided ongoing support to customers post-delivery, addressing any issues or concerns, and ensuring that the solutions were successfully integrated into their operations

In this hybrid project management and coordination role, I played a pivotal role in successfully managing and executing various healthcare & technology initiatives. In this dynamic position, I collaborated closely with cross-functional teams to plan, implement, and evaluate projects aimed at improving patient care and operational efficiency.

My most notable achievements include the successful implementation of the Medisight system in the Ophthalmology department, and Tpro Digital Dictation system effecting thousands of staff. I both led, and was part of a team, in the development and deployment of streamlined patient information and digital dictation systems using project management methodology. This initiative resulted in a significant reduction in administrative errors, enhanced data accuracy, and improved overall patient satisfaction and care. Additionally, my role involved tracking and reporting project progress to senior management, demonstrating a keen ability to present complex information in a clear and concise manner.

In the fast-paced environment of the NHS, I consistently demonstrated adaptability and problem-solving skills. I actively participated in identifying potential risks and implementing proactive measures to mitigate them, ensuring the smooth progression of projects to budget. Moreover, my commitment to continuous improvement led to the optimization of project management processes, contributing to increased team efficiency and project success rates.

Overall, my experience as a Project Coordinator in the Trust has equipped me with a comprehensive skill set, encompassing project planning, stakeholder engagement, and effective communication, to the extent that I am now effectively managing entire projects and modules of work independently.

In my role as a Business Change Facilitator, I was responsible for managing and overseeing the change control process for IT projects, ensuring smooth transitions from project inception to delivery. This included driving change management efforts for critical IT initiatives, such as Harris Flex (EPR) upgrades and Opera Theatre Management System/EPR enhancements. I led the development and execution of detailed change management plans, conducted impact assessments, and supported system planning to enhance patient care and operational efficiency.

I played a central role in fostering a culture of adaptability and continuous learning, which helped minimise resistance to change and maximised the value of IT investments. My efforts directly contributed to the successful integration of new systems and technologies within the organisation.

Additionally, I took full ownership of the NHS Cyber Alert data management system project, managing it through both implementation and business-as-usual stages. This involved creating testing protocols, developing training materials, and facilitating the system handover to a wider team.

My role also entailed monitoring key performance indicators (KPIs) for IT projects, providing regular progress updates to senior management, and recommending adjustments to ensure project success. By actively engaging with end-users, I was able to gather valuable feedback and ensure technology solutions were tailored to meet the diverse needs of healthcare professionals.

With a strong commitment to driving positive change and optimising IT solutions, I contributed to the delivery of impactful innovations within the NHS.

As part of the Company Secretary Team, I provided high-level administrative and project support to the Board of Directors, Chief Executive, and Trust Chair, while also managing compliance-related initiatives and contributing to the smooth governance of the organisation.

In this role, I gained broad experience in project coordination and executive administration, ensuring projects were effectively planned, resourced, and delivered on time and within budget. I regularly facilitated project meetings, maintained progress trackers, and utilised tools such as Gantt charts, action logs, and risk registers. I demonstrated advanced proficiency in Microsoft Office 365, particularly Excel, Word, PowerPoint, and Teams.

Key achievements include independently managing two high-profile Annual General Meeting conferences for over 180 delegates, overseeing venue coordination, logistics, materials, and event delivery. I also supported multiple strategic projects for members of the Executive Team, showcasing flexibility and professionalism under pressure.

I served as the lead administrator for Council of Governors meetings and sub-committees, such as the Auditor Appointment and Nominations Committees.

My responsibilities included scheduling, agenda preparation, document distribution, and accurate minute-taking, with outputs reported directly to the Board and Governors.

Additionally, I was entrusted with managing sections of the NICHE investigation into Urology services, which involved maintaining secure databases, archiving sensitive documentation, and developing a training package to support continuity. I created and delivered a comprehensive handover presentation to guide incoming project support staff post-departure.

Throughout my time with the Trust, I built strong relationships with both internal and external stakeholders, including the Care Quality Commission, External Auditors, and the Morecambe Bay Clinical Commissioning Group, contributing to the implementation of impactful departmental improvements.