David Harvey

Attended a 12 week training course where I learned how to;

• Gather evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
• Write and submit reports concerning police activities and investigations.
• Directed high-volume traffic safely around accidents and incidents.
• Protected life and property by enforcing UK laws and regulations.
• Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
• Attend emergencies quickly, remaining calm and professional under pressure.
• Conduct traffic stops and issue citations to offenders.

• Asked probing questions of clients to understand needs and identify actionable requirements.
• Operated switchboard systems successfully to manage high call volumes.
• Logged customer communications for complete service records.
• Accepted direct payments and set up invoicing and payment plans for complex orders.
• Reached out to established clients to follow up after sales and offer new products and services.
• Used in-depth product understanding to answer customer questions knowledgeably.
• Attended multiple training course to increase product knowledge.
• Ran my sites "Think Customer" group to work on improving the customer experience and deliver solutions to a director.

• Designed and implemented training programmes for new starters.
• Attended many sporting, coaches and first aid courses to enhances my knowledge.
• Evaluated coaching outcomes to improve training and development schemes.
• Utilised appropriate technology to deliver effective coaching.
• Led workshops under professional supervision.
• Developed and sustained strong working relationships with learners and colleagues.
• Attended and ran sports camps.

• Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.
• Planned and facilitated regular sessions using evidence-based practices to improve performance.
• Motivated individuals and groups to achieve positive results against set goals.
• Managed behavioral challenges to reduce disruption to training sessions.
• Supported smooth running of events by arriving on-time and well-equipped.
• Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
• Worked alongside and coached people of all ages, backgrounds and mental/physical abilities.