David Hartley
Castleford,West Yorkshire
Summary
Dynamic professional with extensive expertise in digital marketing and e-commerce platforms, focusing on customer satisfaction and relationship management. Proficient in CRM systems and email marketing techniques, with a strong ability to lead teams and manage inventory control. Adept at navigating social media to enhance brand presence and drive engagement. Committed to leveraging skills in customer service and attention to detail to achieve organisational goals. proficient understanding of WordPress web platforms.
Overview
20
20
years of professional experience
Work history
Oven Cleaner
Self Employed
Castleford, West Yorkshire
07.2020 - Current
- Assisted customers in making informed decisions by providing detailed product information.
- Liaised with clients to arrange bookings at agreed times
- Ensured seamless navigation with careful structuring of website content.
- Conducted thorough testing on live websites to ensure optimal performance.
- Implemented SEO strategies during web design phase for improved search engine rankings.
- Implemented online booking tools for a more customer focused website
- Managed social media campaigns to increase online presence.
- Enhanced brand awareness by devising creative social content
- Implemented SEO practices for improved website visibility.
- Followed up completed work to check the work was satisfactory and prompted clients to review via Google & other social media
Oven Cleaner
The Oven Cleaner
Castleford, East Yorkshire
05.2018 - 03.2020
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Consistently arrived at work on time and ready to start immediately.
- Performed administrative duties contributing towards smooth store operations.
- Maintained a clean, orderly work environment ensuring clients property is protected
- Liaised with colleagues on completion of work
Brand representative
Olimp Labs
Castleford, West Yorkshire
03.2017 - 04.2018
- Achieved higher sales volumes with effective pitching techniques.
- Educated customers about product features, leading to informed purchases.
- Assisted in visual merchandising for attractive product displays.
- Stayed updated on latest industry developments for conversations that resonated with customers' interests.
- Participated in networking events; expanded professional connections within the industry.
- Enhanced brand awareness by participating in promotional events and marketing campaigns.
Operations manager
Affordable Supplements
Castleford, West Yorkshire
01.2006 - 03.2017
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Managed CRM Software (Khaos Control)
- Managed website updates to maintain current, relevant information. (Magento)
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Optimised workflow procedures with strategic planning and team coordination.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Streamlined supply chain processes to reduce procurement cycle time.
- Created a collaborative work environment for positive team dynamics.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Streamlined order fulfilment processes to improve customer satisfaction.
- Managed social media platforms, boosted brand's online presence.
- Troubleshot any issues related to website functionality or order processing.
- Teamed up with sales department, developed effective sales strategies.
- Managed relationships with suppliers and negotiated contracts for better deals.
Education
Diploma of Higher Education - Social Media Marketing
Diploma
Diploma of Higher Education - Foundation of Photography
Diploma
GCSEs -
Castleford High School
Castleford, WakefieldSkills
- Customer satisfaction focus
- E-Commerce platform experience
- Digital marketing best practices
- Email marketing expertise
- Email marketing techniques
- Relationship Management
- CRM system proficiency
- Excellent communicator
- Web analytics
- E-Commerce platforms
- Social media navigation
- Customer Service
- Team Leadership
- Attention to Detail
- Inventory control
- Social media competency
Affiliations
- Photography
- Playing Piano
- Tech & Gaming
References
References available upon request.
Timeline
Oven Cleaner
Self Employed
07.2020 - Current
Oven Cleaner
The Oven Cleaner
05.2018 - 03.2020
Brand representative
Olimp Labs
03.2017 - 04.2018
Operations manager
Affordable Supplements
01.2006 - 03.2017
Diploma of Higher Education - Social Media Marketing
Diploma
Diploma of Higher Education - Foundation of Photography
Diploma
GCSEs -
Castleford High School