Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Harrison

Beechwood,WA

Summary

Accomplished professional with extensive experience in leadership across diverse environments. Demonstrated expertise in performance metrics evaluation, staff recruitment and induction, and change management. Adept at client assessment, driving organisational success through strategic initiatives. Committed to leveraging skills to foster growth and efficiency within dynamic settings.

Overview

22
22
years of professional experience
3994
3994
years of post-secondary education

Work History

Support Worker, Community Integrated Care

Glenwood
Widnes, UK
11.2020 - 04.2025
  • Secondment as Service Lead in Extra Care Services managing two separate services in a fast paced environment, enabling my teams to supporting individuals with number of disparate needs, in addition to liaising with Stakeholders and Commissioners. Ensuring standards are CQC standards and compliance are maintained. Managing staffing and care budgets to ensure the needs of the people we support, colleagues and the organisation are met.
  • Secondment as Assessment and Intervention Practitioner. Assisting Services to achieve higher standards for individuals supported across a variety of services with different needs. Assessing and evaluating care plans while supporting support workers and service leads to improve plans leading to greater compliance with CQC and Local Authority standards. Driving a "best lives possible" policy for the people we support.
  • Supporting adults with severe learning and behavioural difficulties through personal care, moving & positioning, and community involvement.
  • Creating and amending care plans for individuals supported to lead best lives possible. Increasing levels of active support, community involvement, and social integration
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Administered medication with rigorous planning and recordkeeping.
  • Game Changer. Providing links between top level management and those on the “shop floor”
  • Community Integrated Care

Store Manager

Cotswolds Outdoor
Preston, UK
04.2017 - 11.2020
  • Consistent improvement of performance over 3 years culminating in Top 10 Store (2020) within company. Judged on all round performance, including P&L, and KPIs. Store Turnover£1.2 million per annum.
  • Outdoor Retail Management in High Street store, returning to my first passion, reconnecting with customers, products, and a shop floor team of 12.
  • Putting customers at the heart of everything we do, striving for excellence in product knowledge, customer service, and store presentation.
  • Recruitment, induction, and appraisal of shop floor team, and management within store and via recruitment companies, and other methods of recruitment. Improving staff buy in to culture and goals
  • Implementation of harmonization and new terms and conditions, and types of contracts, in order to restructure the company to be more efficient and an employer of choice within the outdoor retail industry.

Brand Expert / Team Manager, Customer Care Outdoor Division

JD Sports PLC
, UK
10.2013 - 09.2016
  • Part of team that delivery 125% increase in year on year profits, exceeding targets and stretch targets.
  • A point of expert product knowledge to the Customer Care and Multichannel Team, leading to an enhanced customer experience of both the instore and online retail experience.
  • Managing a dedicated team of 40 within the Customer Care department, reviewing quality and KPIs of contacts, creating a dramatic improvement of KPIs and product knowledge, improvements in telesales, customer satisfaction and a reducing of board level complaints.
  • Creation and Management of Bulk Order Process, in order to drive sales and streamline activites.
  • Investigation and resolution of Board Level complaints, protecting the reputation of the JD Sports Group, improving the customer experience, and reducing the company’s liabilities, while staying within the Loss Control departments rules and guidelines.
  • Duty Management of JD Sports Customer Care department, ensuring smooth running and KPIs and reputational management the Customer Care department of a Billion Pound, Multinational Company.

Deputy Manager & Manager

Blacks Outdoor Retail Ltd.
, UK
05.2010 - 10.2013
  • Retail Management within the Outdoor Equipment sector, locations including Chester, Warrington, and Liverpool. Overseeing two of the company’s Flagship stores, with £3,500,000 turnover, and a team of 20 plus. Increasing turnover and profits beyond targets.
  • Contributing to the Buying & Merchandising Dept. as a Product Advisor. Enabling teams to have a greater understand of trends within the marketplace.
  • Implementing new company policies in recruitment, training, and stock loss prevention. Creating greater profit margins and a safer environment.
  • Use of financial and commercial information to plan visual merchandising, and forecast stock levels to drive profits, and monitor customer service.
  • Enforced company policies for a safe and productive work environment.
  • Provided guidance to junior staff, fostering professional growth and development. Many of which have gone on to continued success within and beyond the company.

Manager

Great Outdoors
Chester, UK
04.2003 - 04.2010
  • Retail management in an Outdoor Equipment retail multiple, specialising in footwear, clothing, tents, and camping equipment, with an excess £2,0000,000 annual turnover. Delivering sales targets in a commercially challenging enviroment independently of a corparate structure.
  • Recruitment and training of employees. Basic orientation of all new staff on products and selling sales techniques. On-going and advanced training, designed to reinforce, and improve knowledge. Encouraging use of manuals, independent learning, and use of products. Mentoring individual employees through G.N.V.Q. qualifications.
  • Acting as a buyer of footwear, and clothing. Planning, and implementing stock ranges on a strategic, and day to day level, accounting for fluctuations in short, and long term situations.
  • Merchandising footwear and clothing, to achieve maximum impact for minimum outlay.

Education

3 A Levels & 7 GCSEs - including English & Maths

Helsby High School

Sociology & Social Policy BA Hons -

Durham University
/1995 - 01.1998

Skills

  • Leadership in diverse environments
  • Performance metrics evaluation
  • Staff recruitment and induction
  • Change management experience
  • Client assessment capabilities

Timeline

Support Worker, Community Integrated Care

Glenwood
11.2020 - 04.2025

Store Manager

Cotswolds Outdoor
04.2017 - 11.2020

Brand Expert / Team Manager, Customer Care Outdoor Division

JD Sports PLC
10.2013 - 09.2016

Deputy Manager & Manager

Blacks Outdoor Retail Ltd.
05.2010 - 10.2013

Manager

Great Outdoors
04.2003 - 04.2010

3 A Levels & 7 GCSEs - including English & Maths

Helsby High School

Sociology & Social Policy BA Hons -

Durham University
/1995 - 01.1998

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David Harrison