David Hamilton
Security Alarm Engineer
Newcastle Upon Tyne
Summary
Chief Alarm Engineer with 23 years experience possessing first-rate organizational, communication and time management skills. Monitors equipment, purchases materials for installation projects and troubleshoots devices such as Intruder alarms, access controls, analog and IP CCTV surveillance equipment. Extensive knowledge of operation, maintenance and repair for the above equipment.
Reliable skilled in reading blueprints and instructions to fully understand project scope. Hardworking employee identifies system issues and resolves problems. Smart and determined with highly developed decision-making skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 23 years of related experience and superior planning and time management abilities.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Chief Engineer
Custodian Total Security Limited
North Shields
03.2003 - Current
- Completed in-depth building inspections to assess safety and check compliance with codes.
- Educated customers on effective use of security systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Read and understood product manuals and blueprints.
- Fully installed fire alarms and various security devices.
- Responded to maintenance calls and troubleshot devices.
- Assisted with electrical installations of lighting and smoke detectors.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Received and processed stock into inventory management system.
- Participated in team-building activities to enhance working relationships.
- Performed practice drills.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Supplied extracts from CCTV recordings to maintain records.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Recorded time, date and location of incidents.
- Reported any incidents immediately to local law enforcement.
- Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.
- Watched both live and recorded video surveillance footage.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Checked system adherence to PD6662:2010 code requirements after performing repairs and maintenance on client systems and equipment.
- Tested all newly installed fire alarms.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Performed annual inspections on fire and security alarm systems.
Apprentice Alarm Engineer
Seaton Fire and Security
Blyth
03.1999 - 03.2003
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in team-building activities to enhance working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled 10-15 calls per day to address customer inquiries and concerns.
- Conducted research, gathered information from multiple sources and presented results.
Education
GCSE's - GCSE
Astley High School
Seaton Delaval 04.2001 -
NVQ2 Electrical Engineering - Electrical Engineering
City And Guilds
07.2000 - 07.2001
Skills
Workflow planning
undefinedTimeline
Chief Engineer
Custodian Total Security Limited
03.2003 - Current
GCSE's - GCSE
Astley High School
04.2001 -
NVQ2 Electrical Engineering - Electrical Engineering
City And Guilds
07.2000 - 07.2001
Apprentice Alarm Engineer
Seaton Fire and Security
03.1999 - 03.2003
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