DAVID GURUNG
Reading,Berkshire
Summary
A methodical and detail-oriented Computing graduate with a strong foundation in Business and IT. I offer a disciplined approach to following complex work instructions and a commitment to maintaining the high quality standards essential for medical device manufacturing. A reliable team player with excellent technical aptitude and flexibility for rolling shift work, I am eager to apply my logical problem-solving skills to meet production targets at Intersurgical.
Overview
16
16
years of professional experience
Work History
Cashier/Warehouse worker/Receptionist/Head cashier
Everest cash & carry ltd
Farnborough
01.2024 - 03.2026
- Thames cash & carry ltd was transferred to Everest cash& carry ltd, so my roles were the same but in different premises with different management and Owner.
- Managed team of cashiers, overseeing shift scheduling, performance evaluation, and training to enhance efficiency.
- Trained new staff on POS systems and customer service protocols, enhancing onboarding process.
- Processed payments by cash, cheque, or card to complete transactions.
- Used POS machines to scan items and process transactions.
- Monitored checkout queues and made real-time adjustments to staffing, significantly reducing waiting times for customers.
- Streamlined the returns and exchanges process, making it faster and more user-friendly, thus improving customer experience.
- Consulted with customers to help with purchasing decisions.
- Provided feedback to senior management on frontline operations, contributing to policy changes and operational improvements.
- Coordinated assistance for customer's special requests and service needs.
- Protected customer purchases by wrapping and bagging items.
- Updated daily records to accurately reflect sales and payment totals.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Packaged goods for dispatch, ensuring items were securely wrapped and labelled correctly to meet delivery schedules.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Utilised warehouse management software to update stock levels, process orders, and generate reports.
- Packed and labelled products securely for dispatch, adhering to strict packaging guidelines and standards.
- Checked all items for damage or faults before packing to minimise customer returns.
- Handled fragile items with care during the picking and packing process, using appropriate materials for protection.
Cashier/Warehouse worker/Receptionist/Head cashier
Thames cash & carry Ltd
Reading
10.2016 - 12.2023
- Progressed from cashier/receptionist to warehouse operator, delivery route planner, and head cashier over 7 years, training new cashiers in the process.
- Achieved rapid promotions over 7 years from entry-level roles to senior leadership and logistics responsibilities, reflecting strong loyalty and adaptability.
- Operational Leadership (Head Cashier): Supervised a front-end team to ensure 100% operational coverage; managed nightly financial reconciliations and cash office security with a near-zero error rate.
- Logistics & Planning (Route Planner): Coordinated daily delivery schedules for [5-10] drivers, using GPS and routing software to improve fuel efficiency by 15% and maintain a 95% on-time delivery rate.
- Quality Control (Warehouse): Conducted meticulous visual inspections of stock and goods-in to identify defects, ensuring only high-quality items entered the supply chain.
- Safety & Compliance: Strictly adhered to Health & Safety protocols and Standard Operating Procedures (SOPs); consistently used PPE and maintained a hazard-free workspace in both warehouse and retail environments.
- Process Improvement: Identified bottlenecks in the cash-handling and delivery departments, implementing new procedures that reduced discrepancies and shortened transit times.
- Standard Operating Procedures (SOPs): Strictly followed health and safety guidelines and technical work instructions to ensure safe and efficient warehouse flow.
- Quality Inspection: Conducted visual checks on incoming and outgoing goods to identify defects, ensuring only high-quality items is received.
- Manual Dexterity & Stamina: Proven ability to perform high-speed manual tasks and remain productive throughout physically demanding 8–12 hour shifts.
- Digital Proficiency: Expert at using various POS systems, handheld scanners, and logistics software to track inventory and financial data accurately.
- Developed and delivered training for new hires on company policies, safety standards, and technical systems, streamlining onboarding process.
- Conflict Resolution: Acted as the primary point of contact for complex customer and logistical issues, resolving problems quickly under high-pressure conditions.
Shop Assistant
GURKHA STORE LIMITED
Reading
01.2010 - 11.2014
- Assisted customers in locating products, offering recommendations based on specific needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Replenished items and organised displays, ensuring attractive presentation and accessibility of products.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Managed customer interactions and daily operations in family-owned business, enhancing customer satisfaction.
- Performed opening and closing duties, including cashing up and securing the premises.
- Participated in team meetings, contributing ideas for improving shop performance.
- Coordinated order placements with suppliers and managed delivery schedules, maintaining consistent stock availability.
Education
Bachelor of Science - Computing
University of Kent
Chatham, KEN01-2018
A-Levels - A Levels / BTEC: Business Studies and IT.
Leigh Academy Tonbridge,formerly Hayesbrook School
Tonbridge, KEN01-2013
GCSEs - English Language, English Literature, Mathematics, Science, Business Studies, Information Technology
Leigh Academy Tonbridge,formerly Hayesbrook School
Tonbridge01-2011
Skills
- Health and safety
- Digital Literacy: Fast learner of computerised production logging systems and warehouse management software
- Data accuracy
- Technical troubleshooting
- Visual inspections
- Manual Dexterity: Experience in handling delicate items or components with speed and care
- Target-Driven: Motivated by achieving hourly and daily production output goals
- Reliability: Strong track record of punctuality and commitment to fixed shift patterns
- Methodical Approach: Capable of staying focused and productive during repetitive tasks
- Team collaboration
- Attention to detail
Languages
Hindi
Proficient
C2
English
Proficient
C2
Nepali
Proficient
C2
Korean
Intermediate
B1
Japanese
Intermediate
B1
Interests
- Building and maintaining personal computers
- Active member of a football team to keep my stamina up
- Fitness Gym
Timeline
Cashier/Warehouse worker/Receptionist/Head cashier
Everest cash & carry ltd
01.2024 - 03.2026
Cashier/Warehouse worker/Receptionist/Head cashier
Thames cash & carry Ltd
10.2016 - 12.2023
Shop Assistant
GURKHA STORE LIMITED
01.2010 - 11.2014
Bachelor of Science - Computing
University of Kent
A-Levels - A Levels / BTEC: Business Studies and IT.
Leigh Academy Tonbridge,formerly Hayesbrook School
GCSEs - English Language, English Literature, Mathematics, Science, Business Studies, Information Technology
Leigh Academy Tonbridge,formerly Hayesbrook School