Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

David Greaves

Leigh-on-Sea

Summary

Technically literate and customer-focused professional currently training in IT support through a government-funded bootcamp with Just IT, covering CompTIA A+, Microsoft 365, and Microsoft Intune. With over six years’ experience in customer-facing roles and team leadership, I bring excellent communication, problem-solving, and troubleshooting skills. Now seeking a 1st Line Help Desk Technician role to apply my growing technical knowledge in a fast-paced support environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Store Manager

Sue Ryder, Benfleet
01.2024 - Current
  • Managed a team of 13 volunteers and daily operations, including electrical equipment testing (PAT).
  • Maintained health & safety standards and customer service excellence.
  • Regular use of database systems and secure data handling practices.

Chef

The Boparan Group – London
03.2023 - 01.2024
  • Ensured compliance with strict safety standards and operational workflows.
  • Collaborated with internal teams, demonstrating reliability and fast problem-solving.

Customer Service Advisor

The CO2 Gas Company – London
10.2022 - 02.2023
  • Scheduled engineering visits and managed invoices using Sage.
  • Regular interaction with databases and account management tools.

Customer Service Advisor

E-Courier – London
08.2022 - 10.2022
  • Scheduled high-priority deliveries for NHS and VIP clients.
  • Developed strong communication and attention to detail.

Assistant Manager

CEX – Computer Exchange, London
06.2022 - 08.2022
  • Worked hands-on with computers, gaming consoles, and other tech.
  • Managed customer queries, device diagnostics, and technical returns.
  • Strengthened IT hardware knowledge and troubleshooting under pressure.

Assistant Operations Manager

FoodStars – Dark Kitchens, London
09.2021 - 05.2022
  • Oversaw multi-site technical and operational coordination.
  • Scheduled maintenance and managed stock systems.

Team Supervisor

The Sir Christopher Hatton – Nicholsons Pubs, London
04.2018 - 08.2021
  • Delivered high-quality customer service and managed teams.
  • Trained staff on safety protocols and led day-to-day operations.

Education

Level 3 Food and Beverage Supervisor -

Level 3 Conflict Management - undefined

Level 2 First Aid Practitioner - undefined

GCSE - undefined

Skills

  • Help Desk & IT Support (Training in CompTIA A, MS365)
  • Technical Troubleshooting (Mac & Windows OS)
  • Customer Service & Communication
  • Incident Logging & Ticket Management
  • User Account Setup & Password Resets
  • PAT Testing & Hardware Handling
  • Software Installation & Configuration
  • Network & Device Support Fundamentals
  • Sage Invoicing & Database Management
  • Team Leadership & Staff Training
  • Time Management
  • Data Handling & Confidentiality
  • Stock management
  • Delegation
  • Verbal and written communication
  • Team leadership and coaching

Certification

In Progress: CompTIA A+, Microsoft 365, Microsoft Intune (via Just IT)

References

Available on request.

Timeline

General Store Manager

Sue Ryder, Benfleet
01.2024 - Current

Chef

The Boparan Group – London
03.2023 - 01.2024

Customer Service Advisor

The CO2 Gas Company – London
10.2022 - 02.2023

Customer Service Advisor

E-Courier – London
08.2022 - 10.2022

Assistant Manager

CEX – Computer Exchange, London
06.2022 - 08.2022

Assistant Operations Manager

FoodStars – Dark Kitchens, London
09.2021 - 05.2022

Team Supervisor

The Sir Christopher Hatton – Nicholsons Pubs, London
04.2018 - 08.2021

Level 3 Conflict Management - undefined

Level 2 First Aid Practitioner - undefined

GCSE - undefined

Level 3 Food and Beverage Supervisor -

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David Greaves