Summary
Work history
Education
Skills
Languages
Accomplishments
Hobbies
Timeline
OfficeManager

David Graham

Edinburgh

Summary

Highly self-motivated, organised graduate who is capable of working under pressure. Enjoys responsibility and is keen to take on new challenges. Has proven to be trustworthy, competent and efficient in previous roles, as well as being a determined and friendly team player.

Work history

Bartender

Brewdog (TRG) Edinburgh Airport
Edinburgh
09.2022 - Current
  • Operated cash registers and POS systems accurately and efficiently
  • Exceeded customer service expectations by providing friendly and courteous service to all customers
  • Maintained an organised and well-presented bar
  • Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
  • Processed transactions from customers and giving the correct change in a fast paced environment
  • Worked efficiently in a team to achieve daily sales targets
  • Helped boost the rating of the bar from 4.5 stars to 4.7 stars on Google Maps, making the bar the highest rated bar in Edinburgh Airport
  • Helped achieve highest regional performance figures of all TRG units between Glasgow Airport, Edinburgh Airport and Aberdeen Airport

Barista

Focus Cafe
Newton Mearns, East Renfrewshire
03.2018 - 10.2018
  • Maintained a clean work environment for both guests and employees
  • Provided excellent and timely service to customers
  • Made and served food to customers
  • Operated the cash register accurately, resulting in fewer mistakes and complaints
  • Operated and maintained coffee machine, ensuring proper maintenance and cleanliness at all times

Education

Bachelor of Arts - International Tourism and Airline Management

Edinburgh Napier University
Edinburgh

Higher National Certificate (HNC) - Travel and Tourism

Glasgow Clyde College
Glasgow

Highers - Mathematics, English, Spanish, Geography

Eastwood High School
East Renfrewshire

Skills

  • Data Collection and Analysis
  • Microsoft Word and PowerPoint
  • Excellent Communication Skills
  • Able to Work Under Pressure
  • Target Driven
  • Hospitality
  • Customer Focused
  • Knowledge of POS Systems

Languages

English
Native

Accomplishments

  • Edinburgh Airport Airline Quaich 2023

    • This annual award recognises the top performing team from the Airline Management module in the final year of the BA International Tourism and Airline Management course at Edinburgh Napier University whose airline generates the most cumulative profits throughout the simulation. This is presented to the winning team to recognise innovation in strategy, creativity and successful teamwork.

Hobbies

Kendo

Airlines

Current Affairs

Formula 1

Travelling

Rugby

Football

Timeline

Bartender

Brewdog (TRG) Edinburgh Airport
09.2022 - Current

Barista

Focus Cafe
03.2018 - 10.2018

Bachelor of Arts - International Tourism and Airline Management

Edinburgh Napier University

Higher National Certificate (HNC) - Travel and Tourism

Glasgow Clyde College

Highers - Mathematics, English, Spanish, Geography

Eastwood High School

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David Graham