David Gibson
Postal Customer Service Representative
Alloa
Summary
Production-driven Customer Service Representative, successful in fast-paced environments and over 33 years as a Postal Worker. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations. Used to Disposing of Confidential Materials. Highly Trusted Individual, tasked to Handle both Registered Mail and Customs Payments.
Overview
33
33
years of professional experience
3
3
Certifications
Work History
Postal Customer Service Representative
Royal Mail
09.1991 - 05.2024
- Guaranteed confidentiality of sensitive information by following proper handling procedures for classified mail items.
- Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
- Supported smooth operations at the post office counter through precise record-keeping and organization of supplies.
- Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
- Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
- Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
- Managed financial transactions accurately, ensuring correct payments for postal products and services.
- Provided service and sales to walk-in customers.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Education
High School Diploma -
Lornshill Academy
Alloa 04.2001 -
Skills
- Shipping procedures
- Mail Forwarding
- Lost Mail Recovery
- Signature Confirmation
- Return-to-Sender Processing
- Computer savvy
- Customer Service
- Emergency First Aid at Work until-06/2027)
Certification
ACT Awareness eLearning
Cycling, Reading (Fiction)
Indoors, I am Fond of Both Science Fiction and Fantasy Novels and have a Selection of Classic History Books.
Outdoors, I enjoy Cycling around the County and Local Nature Park.
Timeline
ACT Awareness eLearning
06-2024
ACT Security eLearning
06-2024
Emergency First Aid at Work
06-2024
High School Diploma -
Lornshill Academy
04.2001 -
Postal Customer Service Representative
Royal Mail
09.1991 - 05.2024
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