David garforth
South Elsmall,WEST YORKSHIRE
Summary
Customer-focused Branch Service Manager skilled in building and sustaining relationships with individual and business clients. Addresses complex customer queries and complaints, enhancing customer satisfaction and loyalty. Implements strategic initiatives that streamline operations and improve service delivery. Experienced professional demonstrating strengths in logistics coordination and staff management. Adapts to changing demands through effective decision-making and risk assessment. Committed to delivering precise and cost-efficient solutions that drive operational success.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Branch Service Manager
Pawson commercials
rotherham
04.2021 - Current
- Cultivated strong business relationships through consistent communication and outstanding service.
- Supervises customer bank accounts, encompassing opening, closing, and detail updates to align with client requirements.
- Cultivated and sustained relationships with individual and business clients to strengthen customer loyalty.
- Addressed complex customer complaints and queries, delivering solutions that elevated customer satisfaction.
- Conducted job interviews for new employees to assess qualifications and fit.
Coordinated holiday cover arrangements to ensure continuous operations.
Managed breakdown reporting for internal and external stakeholders. - Collected comprehensive customer order specifications to generate precise, cost-efficient haulage quotations.
- Demonstrated outstanding planning and organisation skills to coordinate high-volume international goods haulage.
- Oversaw logistics department budgets, guaranteeing profitable haulage solutions aligned with financial targets.
Manager
petite Forestier
pontifract, south Yorkshire
05.2019 - 04.2021
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Armed Forces Soldier
British Army
TIDWORTH, Hampshire
10.2002 - 04.2019
- Followed directions and commands from senior officers without hesitation or refusal.
- Managed the maintenance and operational readiness of military equipment, ensuring prompt availability for missions.
- Cleaned and maintained weaponry for reliable use.
- Led a team of soldiers in high-pressure situations, fostering teamwork and enhancing operational effectiveness.
- Used initiative to direct operations and strategies in fast-changing environments for responsive field support.
- Participated in community engagement activities, strengthening relationships between the military and local populations.
- Completed specialised training courses in battlefield first aid, providing critical medical support in emergency situations.
- Trained diligently on equipment and tactics to maintain mission readiness.
- Operated advanced communication systems to relay critical information during operations.
- Managed secure storage and distribution of sensitive material, safeguarding classified information.
- Organised strategies and effectively lead troop activities during military operations.
- Demonstrated expertise in handling and maintaining a wide range of military equipment and weapons.
- Operated wide range of military vehicles used in base operations and combat scenarios.
- Delivered successful fieldcraft expeditions through teamwork and communication, monitoring performance to support operations.
- Provided humanitarian assistance to civilians on peacekeeping missions, prioritising public safety and welfare.
- Navigated challenging terrains and environments, adapting strategies to achieve mission goals under varying conditions.
- Learned different trade skills to support unit and diversify abilities.
- Maintained outstanding levels of physical fitness to deliver exceptional stamina throughout enduring front line missions.
- Completed ceremonial duties honouring fallen soldiers, remembrance days and foreign dignitaries.
- Adhered to stringent government regulations while managing weaponry, including [Tool] and [Tool].
- Conducted regular patrols in assigned areas to maintain security and deter criminal activity.
- Undertook specialised training in survival techniques, equipping self and team with skills to operate in hostile environments.
- Directed missiles and rockets with meticulous accuracy, delivering exact requirements of commanding officers.
- Facilitated successful search and rescue, combat and patrol missions.
- Securely and responsibly drove and operated armoured vehicles, prioritising crew and civilian safety.
- Supported maintenance plans to prolong working life of military equipment.
- Operated various weapons safely and securely, including rifles, light support weapons, light mortars and grenade launchers.
- Handled AJAX and Jackal 2 armoured vehicles with care and focus, providing safe, secure combat support.
- Managed inventory of supplies and equipment, ensuring availability and operational readiness at all times.
- Maintained extensive knowledge of first aid, CPR and emergency procedures through regular training.
- Learned navigation techniques through map reading and compass use.
- Carried out mounted ceremonial responsibilities professionally, maintaining a positive army reputation across various events.
Education
mechanical engineering and heavy plant
north Lyndsay collage
Southorpe, PTE 05.1993 - 03.1996
Skills
- Logistics coordination
- Computer proficiency
- Data analysis
- Problem solving
- Service delivery
- Branch operations management
- Staff management
- Decision making
- Effective communication
- Customer relationship building
- Technical troubleshooting
- Decision making under pressure
- Time management expertise
- Product knowledge
- Customer engagement
- Technical communication
- Staff development and training
- Risk Management
- Computer literacy
- KPI tracking
- Sales forecasting expertise
- Strategic leadership
- Resilient under pressure
- Time efficiency
- Risk Assessment
- Project Management
- Financial services management
- Microsoft office suite proficiency
- Excels in team leadership
- Conflict Resolution
- Banking operations
- Bank reconciliations
- Banking product knowledge
- Staff recruitment
- Communication
- Employee training
Certification
i have a diploma in management and commercial movement
and also level 3 hgv mechanic
- [Type] Licence hgv 1
- motorbike
- excavator 75t above and below
Hobbies and interests
i have hobbies including gardening and growing veg and fruits as well as plants
getting out walking on green land trails with my dogs
Timeline
Branch Service Manager
Pawson commercials
04.2021 - Current
Manager
petite Forestier
05.2019 - 04.2021
Armed Forces Soldier
British Army
10.2002 - 04.2019
mechanical engineering and heavy plant
north Lyndsay collage
05.1993 - 03.1996