David Falsey

• Identified and capitalized on new market opportunities, resulting in a 3x increase in revenue growth from Y1 to Y2
• Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Represented company and promoted products at conferences and industry events.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Prepared sales presentations for clients showing success and credibility of products.
• Negotiated and closed long-term agreements with new and existing clients in assigned territory.
• Managed accounts to retain existing relationships and grow share of business.

• Managing internal staff relations to achieve a positive and productive working environment.

• Collaborated with store manager to develop strategies for achieving sales and profit goals.

• Responsible for external business to business customer relations with sales representatives, delivery personnel and promotional staff to ensure we were provided with excellent quality product to uphold organizational reputation.

• Responsible for delivering exceptional customer service, and promoting this at the highest standard for staff through strong leadership skills.

• Training new staff members to excel in customer service levels in accordance with iCARE training.

• Recruiting and inducting staff into the routine and culture within our customer driven organization and designing efficient staff rota to ensure the staff and organizations needs were met.

• Responsible for efficient quality stock orders.

• Monitoring weekly waste costs and sales figures and implementing change to improve on efficiency

This role focused on providing excellent customer service and ensuring high satisfaction levels, through maintaining high shop quality standards, by:

• Ensuring personalized stock orders were available for customers

• Creating and sending orders for fresh foods, wine, frozen foods and non-perishable goods

• Delivering groceries to the homes of customers

• Ensuring the needs of all customers were met

• Ensuring food health safety standards were met

• Following fresh food procedures of the organization

• Ensuring customers were aware of promotions in the store

This role focused on providing high food safety standards and providing high quality food to customer in a fast-moving environment by:

• Following food safety measures in place

• Cleaning grills, fryers and other grill utensils effectively after use • Preparing foods in advance to ensure a more efficient cooking environment

• Cooking foods using the correct training skills provided using temperature control, portioning and packing skill