David Fairweather
Kinross,United Kingdom
Summary
07/07/1998 - 27 years old
I come from a decade spanning career background in customer service focused roles. I take great pride in my organisational skills, communication and well driven work ethic.
Overview
10
10
years of professional experience
Work history
Store manager
Lothian Stores Ltd (Pinkie Farm Store)
Musselburgh, East Lothian
2025.03 - Current
- Resolved customer complaints effectively, protecting the store's image and customer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Negotiated prices with suppliers for cost-effective merchandise.
- Staff organisation - Create weekly rota, provide clear shift plans, delegate individual tasks to supervisor teams.
- Took control of all store ordering and deliveries.
- Oversaw all cash movement and investigated any discrepancies.
- Implemented and conducted thorough store-wide audits to enforce higher standards.
- Assisted in the recruitment process along with the owner, ensuring selection of candidates with strong customer focus.
Freelance Photographer/Videographer
Self Employed
2019.03 - Current
- Solely run an independent business.
- Specialise in providing a service within the music industry. Live concert visual content, music videos, promotional press content etc
- Hands on experience with an array of technology and equipment.
- Ability to organise and schedule full shooting plans with clients.
- Manage and direct additional camera operators, crew and on screen talent at scripted shoots.
Kitchen manager
Lothian Stores Ltd (Pinkie Farm Store)
Musselburgh, East Lothian
2023.03 - 2025.03
- Improved efficiency by implementing new organisational processes.
- Maintained cleanliness of kitchen area, meeting health and safety regulations consistently.
- Organised staff rotas.
- Trained new hires on all kitchen procedures.
- Managed daily kitchen operations.
Customer service supervisor / Office Admin
Lothian Stores Ltd (Pinkie Farm Store)
Musselburgh, East Lothian
2019.06 - 2023.03
- Organised and motivated team members on shift to reach daily goals.
- Trained new staff members.
- Delegated tasks between myself and the team.
- Opening/Closing the business securely, following all procedures.
- Cash handling, investigating discrepancies and keeping a log.
- Safe management
- Stock management
- Deescalated customer friction
Customer service assistant
Lothian Stores Ltd (Pinkie Farm Store)
Musselburgh, East Lothian
2018.01 - 2019.06
- Followed all processes and procedures
- Worked well within a team.
- Managed my time and efficiency with completing tasks set by my supervisor.
- Provided friendly customer service.
Customer service assistant
Casanato Ltd (Giacopazzi's)
Kinross, Perth and Kinross
2016.07 - 2018.01
- Learned the foundations of my customer service and retail skills.
Education
Kinross High School
Skills
- Organisational - From managing my own efficiency on shifts, to other staff, to day to day tasks and processes
- Time management - Consistent workflow even with strict deadlines to meet
- Adaptability - Comfortable and confident working both independently and with a team Able to handle varying workloads
- Customer Service - Articulate, excellent social skills and customer communication
- Attention to detail - Follow all processes and procedures with great care and focus
- IT Proficiency - Very confident working with computers, fluent across many programs - Microsoft/Open Office/Zoho/Adobe/Davinci
- Problem Solving - Decisive, focused and level headed
Other Qualifications
- First aid trained
- Personal license holder
Reference
Daniel Brown
Managing Director
Lothian Stores Ltd
Phone - 07402 704804
Email - dan.brown@lothianstores.com
Timeline
Store manager
Lothian Stores Ltd (Pinkie Farm Store)
2025.03 - Current
Kitchen manager
Lothian Stores Ltd (Pinkie Farm Store)
2023.03 - 2025.03
Customer service supervisor / Office Admin
Lothian Stores Ltd (Pinkie Farm Store)
2019.06 - 2023.03
Freelance Photographer/Videographer
Self Employed
2019.03 - Current
Customer service assistant
Lothian Stores Ltd (Pinkie Farm Store)
2018.01 - 2019.06
Customer service assistant
Casanato Ltd (Giacopazzi's)
2016.07 - 2018.01
Kinross High School