David de Sa

• Successfully sourced, procured and onboarded two new multi million pound contracts for Facilities Management services (2023) and Energy & Sustainability (2024) service partners
• Successfully led the FM service partner team in delivering an enhanced service to the end customer, from previous service provider.
• Collaborated with internal and external stakeholders on LCRP projects.
• Led minor high profile maintenance projects successfully and within budget.
• Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
• Reviewed operational and environmental & sustainability policies periodically for improvements in efficiency and effectiveness.
• Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
• Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
• Identified service gaps, developing plans to strengthen or expand offerings.

• Designed, developed, sourced and procured all Front of House customer experience services, including but not limited to catering, car park management, Events & Hospitality, Soft Services, Free Vend, Workplace Services etc.
• Streamlined and implemented all operational policies and procedures to improve efficiency in experience delivery.
• Collaborated in fostering a positive working environment, boosting employee engagement, morale and excitement for the new organisation UK Headquarters building.
• Collaborated with other stakeholder groups to tailor bespoke experiences to cater to individual colleague needs, such as "mother & baby rooms", contemplation spaces, bike to work spaces and other such like services
• Instructed and approved the new build company Travel Plan, which formed part of the sustainable accreditation for Fitwel Level 3
• Spearheaded initiatives aimed at enhancing the overall guest experience journey from start to finish.
• Introduced innovative technologies to enhance overall customer journey and satisfaction.

• Designed the new workplace experience for the group headquarters in London.
• Outsourced and procured new catering and front of house contracts
• Implemented new policies and procedures for the front of house and catering services
• Responsible for all soft services, such as cleaning, confidential and general waste services for the whole portfolio, both office buildings and retail branches
• Assessed service provider performances regularly, providing constructive feedback where necessary for continuous improvement.
• Collaborated with internal and external stakeholders to provide continuous service improvement, led team meetings to set performance goals and review progress regularly.
• Reviewed operational policies periodically for improvements in efficiency and effectiveness.

• Successfully outsourced and onboarded all cleaning, waste and confidential service contracts
• Regular third party supplier performance reviews to ensure continuous improvement throughout the lifecycle of the contract period
• Designed and streamlined confidential and waste management policies and processes, enhancing overall compliance to adhere to legislative regulations.
• Fostered a positive working environment amongst the soft services management team for improved productivity.
• Maintained compliance with health and safety regulations within the facility.

• Managed planned preventative, "business as usual" and renovation works to ensure timely completion without exceeding budget.
• Developed preventative maintenance plans; extended lifespan of equipment.
• Worked closely with suppliers to secure cost-effective services.
• Coordinated building projects, minimising disruption to ongoing operations.
• Performed routine checks of fire safety equipment; ensured full preparedness for emergencies.
• Conducted regular risk assessments to maintain a safe working environment.
• Ensured health and safety compliance through rigorous inspections.
• Managed contractors to expedite necessary repairs.
• Responded promptly to emergency situations, ensuring minimal impact on operations.

• Streamlined cleaning service providers for maximum efficiency - reducing from six providers to two suppliers
• Designed and implemented all new contractual service level agreements and specifications.
• Designed and implemented the company confidential waste policy
• Harmonised all general waste services from local to a centralised model
• Liaised with suppliers to ensure timely deliveries.
• Improved performance and standards through a rigorous documented auditing regime
• Led performance reviews, identified areas for improvement.
• Monitored health and safety measures for guaranteed compliance.

• Delegated tasks effectively to maximise team potential and productivity.
• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
• Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
• Conducted thorough audits on services provided, maintaining top-quality standards consistently.
• Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
• Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
• Oversaw workforce recruitment and development processes to guarantee service excellence.
• Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
• Established clear lines of communication between management and staff, fostering a harmonious working environment.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

The period from Feb1992 - Oct 1993 - I was employed at TaylorPlan Cleaning Services and a Regional Cleaning Manager