David Curran
Liverpool,Merseyside
Summary
Accomplished TOGAF certified Enterprise Architect specialising in Business Architecture and Change Management with a proven track record of turning strategic challenges and opportunities into significant realisable business outcomes across a range of organisations across Government, Social Housing, and the Third Sector. Experienced across the entire business transformation life cycle from establishing strategic vision through to the design and delivery of customer propositions, business models and capabilities, and technology enabled business solutions. Strong technical and leadership skills and have extensive experience with key stakeholder management, change management, project management, and training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Business Architect - Customer Lead
The Riverside Group
Liverpool, Merseyside
02.2024 - Current
- Lead Customer Focussed Transformation Initiatives to enhance service delivery, streamline processes and improve customer satisfaction in a large G15 Housing Association
- Define and Implement New Operating Models ensuring alignment with organisational strategy and driving operational efficiency
- Collaborated with C-Suite Colleagues and Senior Stakeholders to identify and address pain points, align business objectives with capabilities and develop strategic roadmaps
- Introduced and Embedded Architectural Methodologies driving cultural change and enhancing service quality
- Lead, Mentor and Coach Teams to foster a culture of continuous Improvement and Knowledge Sharing
Lead Business Architect
HM Revenue and Customs
National
07.2022 - 02.2024
- Led on the Customer Groups Architectural Design for The UK's Tax, Payments and Customs Authority serving all UK customers and Businesses
- Led on the production of a Target Operating Model for Customer Services Group impacting all lines of business, 25,000 CSG staff and all UK customers and businesses
- Led on the production and development of Current Operating Models including developing modelling techniques, capability mapping, Gap analysis and Business Requirements
- Collaborated on key artifacts for HMRC at an enterprise level including capability modelling, process convergence and strategic roadmaps
Business Architect
Livv Housing Group
Knowsley
04.2020 - 07.2022
- Managed the design, development and delivery of a new Target Operating Model for a multimillion-pound customer insight directorate, driving efficiencies and productivity whilst creating a 10% service cost reduction
- Developed maturity of approach to business architecture function driving improved project management and business change functionality for the group
- Recruited and managed a team of Business Analysts delivering an excellent analysis capability to the organisation
- Focused on bridging the gap between Group Leadership and Strategic goals of Livv and the operational teams, software and IT infrastructure
Head of Income
Livv Housing Group
Knowsley
01.2018 - 01.2020
- Led on a wide scale Income Improvement project driving efficiency savings and significantly reducing arrears across revenue streams
- Project Managed a working group of executive directors to implement a strategy to mitigate the impact of welfare reform on the group
- Introduced the Welfare Reform Team and Universal Credit Team who have generated more than £10m in outcomes and wide acclaim
- Developed and introduced a comprehensive performance management framework driving significant improvement across the Income Service
- Led a strategic plan with a number of internal and external stakeholders to introduce Universal Credit at Livv
- Worked as a consultant with Orchard Housing in the design and production of their commercially successful Income Analytics software
Education
BA (Hons) - Economics
University of Liverpool
Liverpool 09.2003 - 05.2007
TOGAF 9.2 - Business Architecture
The Open Group
National 04.2021 -
Level 4 - Management and Coaching - Leadership
Institute of Leadership and Management
06.2022 -
Skills
- Strategic planning
- Architectural Frameworks
- Business transformation proficiency
- Change management frameworks
- Programme implementation
- Excellent communicator
- Influential leadership
- Stakeholder engagement
- Talent coaching capabilities
Accomplishments
- Delivering Business Value, I have delivered on multi million pound target operating models improving business understanding, creating efficiency and additional benefits across people, process, technology and application level.
- Financial and Social Inclusion, I have managed projects delivering in excess of £10 million in financial value to customers and in excess of £25 million in Social value to local communities.
- Credibility, I have built a strong reputation by leading by example. I take responsibility for my actions and expect my teams to do the same.
Certification
TOGAF 9.2 Certification
Timeline
Business Architect - Customer Lead
The Riverside Group
02.2024 - Current
Lead Business Architect
HM Revenue and Customs
07.2022 - 02.2024
Level 4 - Management and Coaching - Leadership
Institute of Leadership and Management
06.2022 -
TOGAF 9.2 - Business Architecture
The Open Group
04.2021 -
Business Architect
Livv Housing Group
04.2020 - 07.2022
Head of Income
Livv Housing Group
01.2018 - 01.2020
BA (Hons) - Economics
University of Liverpool
09.2003 - 05.2007
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