David Cunningham
Walsall,UK
Summary
Positive and detail-oriented individual, with 18+ years of experience in fast-paced sectors the rail industry. Experience in coordinating efficient operations, ensuring the highest levels of safety and delivering superior customer service. Proven track record of applying superior communication skills and the ability to remain calm and handle customers during emergencies. Committed to ensuring safety and flexibility in all tasks while excelling in scheduling and maintaining high standards of performance.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work history
Train Dispatch Customer Service Assistant
Network Rail
Birmingham, UK
10.2007 - 03.2026
- Ensure safe and timely train dispatch by implementing best practices.
- Maintain high customer service standards with a focus on safety and efficiency.
- Proactive understanding and implementation of information given via simplifiers, shortforms, email amendments, briefs, etc.
- Follow health and safety regulations and identify areas for service improvement.
- Handled emergency incidents calmly to support efficient operations.
- Respond to complaints and engage with a diverse customer base.
- Recognised and awarded for conduct and action taken to prevent a suicidal incident.
- Evacuated passengers safely during a fire emergency.
- Assisted vulnerable passengers with understanding during stressful situations.
Kitchen Assistant/Cook
Kingsmere Nursing Home
Erdington, UK
04.2002 - 10.2007
- Cooked tasty and nutritionally balanced food as per prescribed diet.
- Assisted with kitchen operations and handled the menu.
Education
NVQ Level 3 - Catering
Birmingham College of Food
Birmingham 09.1999 - 01.2002
GCSE - Maths, English & Science
Streetly School
West Midlands 09.1994 - 06.1999
Skills
- Emergency Response
- Verbal & Written Communication
- Data Analysis
- Strategic Planning
- Route Knowledge
- Operational Knowledge
- Customer Service
- Problem Solving
- Safety Awareness
- Leadership
- Flexibility
- Good Teamwork
- Empathy
HOBBIES & INTERESTS
- Exercise
- Nutrition
- Organised Running
- Voluntary Marshal
- Football
- Cooking
- Travelling
Timeline
Train Dispatch Customer Service Assistant
Network Rail
10.2007 - 03.2026
Kitchen Assistant/Cook
Kingsmere Nursing Home
04.2002 - 10.2007
NVQ Level 3 - Catering
Birmingham College of Food
09.1999 - 01.2002
GCSE - Maths, English & Science
Streetly School
09.1994 - 06.1999