Summary
Overview
Work history
Education
Skills
References
Timeline
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David Crook

London,City of London

Summary

Experienced gaming professional with a strong background in team supervision, compliance, and customer and dealer support. Highly driven and experienced in electronic gaming hosting, cash desk operations, reception and ensuring a seamless customer journey. Holds ICA membership, PML, and PFL certifications, with advanced training in customer dispute resolution. Understands the importance of balancing commerciality with protecting the companies most valuable asset 'the gaming licence'.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work history

CAD & CJCS

The Rialto, Grosvenor Casinos
London, England
08.2024 - Current
  • Conducting safer gambling conversations to promote responsible gaming.
  • Reviewing customer profiles using the Risk Matrix and PBI reports, outlining actionable next steps.
  • Liaising with customers to gather essential EDD information and creating rationales for case closure.
  • Supervising gaming floor operations, ensuring compliance with licensing objectives.
  • Inspecting all table games, ensuring table security, gaming efficiency and customer support.
  • Delivering training sessions and feedback for dealers to ensure best possible practice at all times.

Senior Dealer

The Empire Casino, Metropolitan Gaming
London, London
02.2024 - 08.2024
  • Dealing and inspecting table games in compliance with my licensing objectives.
  • Reporting suspicious player activity to management
  • Liaising between department's to organise table games for high value customers.
  • Problem solving and decision making ensuring continuous casino operations and a seamless customer journey.

Senior Dealer

The Rialto and Russell Square, Grosvenor Casinos
London, England
10.2019 - 03.2023
  • Dealing and Inspecting Roulette, Blackjack, Three card poker and Punto Banco.
  • Multi-Skiller who also worked as a slot technician and receptionist.
  • Performed responsible gaming interviews with customers when their play reached the required threshold.
  • Occasionally managed the break list, performed camera checks and dealt with customer disputes.
  • Helped to develop trainee dealers through providing feedback and advice.

Senior Dealer

The Victoria Casino, Grosvenor Casinos
london, England
09.2016 - 08.2019
  • Dealt Roulette, Blackjack, Three Card Poker, Caribbean Stud and Punto Banco.
  • Multi-Skilled and provided cover for reception.
  • Worked nights, days and morning shifts.
  • Supported floor operations thorough opening/closing tables and logging cash transactions on the NEON CRM.
  • Frequently caught cheats thorough identifying cheat moves and reporting it discreetly.


Cardroom Supervisor

Westgate Casino, Grosvenor Casinos
Leeds, West Yorkshire
01.2012 - 07.2016
  • Managed a poker room with daily tournaments and cash games.
  • De-escalated and settled disputes between customers through having an intensive knowledge of the rules.
  • Ran a training school so all the Croupiers could deal Texas hold'em.
  • Inspected cards prior to poker tournaments and monitored individual players to verify adherence to rules and fair gameplay.
  • Maintained meticulous awareness of security, anti-money laundering and social responsibility regulations.


Education

Certificate of Higher Education - Specialist Certificate in Money Laundering Risk in Betting and Gaming

International Compliance Association
London
07.2024 - 09.2024

Bachelor of Science - Business Information Systems

Leeds Metropolitan University
Leeds
09.2006 - 05.2009

AVCE - Business Studies

Macclesfield College
Macclesfield
09.2002 - 05.2004

Skills

  • Gaming team supervision
  • Customer and dealer support
  • Cardroom management
  • Receptionist
  • Electronic gaming host
  • Cash desk
  • Customer journey and compliance support
  • ICA member
  • PML holder
  • PFL holder
  • Trained in customer dispute resolution
  • Completed Pitcraft and PML workshops

References

Steve Cooper - Operations Manager  - The Rialto

3-4 Coventry St, London W1D 6BL 

020 7287 7887


Lyndon Beresford - Assistant General Manager - The Barracuda

1 Baker St, London W1U 8ED 

020 7935 5013

Timeline

CAD & CJCS

The Rialto, Grosvenor Casinos
08.2024 - Current

Certificate of Higher Education - Specialist Certificate in Money Laundering Risk in Betting and Gaming

International Compliance Association
07.2024 - 09.2024

Senior Dealer

The Empire Casino, Metropolitan Gaming
02.2024 - 08.2024

Senior Dealer

The Rialto and Russell Square, Grosvenor Casinos
10.2019 - 03.2023

Senior Dealer

The Victoria Casino, Grosvenor Casinos
09.2016 - 08.2019

Cardroom Supervisor

Westgate Casino, Grosvenor Casinos
01.2012 - 07.2016

Bachelor of Science - Business Information Systems

Leeds Metropolitan University
09.2006 - 05.2009

AVCE - Business Studies

Macclesfield College
09.2002 - 05.2004

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David Crook