David Critten
NORWICH,Norfolk
Summary
Hardworking Warehouse operative offering years of warehouse shipping and receiving experience, including forklift operation, merchandise loading and maintaining on-time deliveries.
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Dedicated and organised Operations Manager and effective leader with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.
Overview
38
38
years of professional experience
10
10
years of post-secondary education
Work history
Carer
Social Services
Norwich, Norfolk
10.2024 - Current
- Responded swiftly to emergency situations, protecting patient well-being.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
Manager
Gap
Norwich, Norfolk
06.2024 - 10.2024
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Enforced safety regulations to reduce workplace accidents.
- Wrote reports outlining project progress and results.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Generated Key Performance Indicator reporting to drive better performance.
- Carried out day-to-day duties accurately and efficiently.
- Liaised with suppliers to ensure timely deliveries.
- Led performance reviews, identified areas for improvement.
Assistant manager
Specialist Building supplies
Norwich, Norfolk
02.2023 - 10.2023
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Built customer relationships with consultative sales approach.
- Led and managed administrative staff to maintain smooth daily operations.
Branch operations manager
Eurocell
Eastern England, Eastern England
03.2007 - 11.2022
- Developed, recommended and implemented strategies to improve employee work quality, speed and safety
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
- Reduced operations costs and headcounts to significantly increase department profitability.
- Analysed financial data to track and achieve budget targets.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Strategically scheduled and manage 150+ staff members, maintaining high-performing business operations.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
Publican
Scottish and Newcastle
NORWICH, Norfolk
09.2000 - 01.2007
- Planned staffing levels based on evolving service demands.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Negotiated supplier contracts, managed budgets and controlled inventory.
- Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Maintained faultless customer service through proper staff training and development.
- Oversaw line cleaning and cellar management.
- Updated bar license in line with current legislation.
Transport manager
Plastic Building Supplies
NORWICH, Norfolk
03.1996 - 08.2000
- Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
- Strategically planned delivery runs and routes to maximise available.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Directed daily operations to achieve maximum output and reduce costs.
Delivery driver
ANC
Norwich, Norfolk
09.1994 - 03.1996
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Obtained signatures on invoices and consignment paperwork, maintaining clear records of customer delivery confirmation.
- Kept warehouse and associated areas in orderly, neat conditions, enabling ease of product retrieval.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
Postal worker
Royal Mail
NORWICH, Norfolk
03.1988 - 08.1994
- Oversaw error-free sorting parcels and letters daily.
- Optimised mail route planning with excellent area knowledge, allowing for additional drops daily.
- Sorted items accurately and safely loaded them into van, lifting up to 25 kilos.
- Guaranteed stable vehicle condition, performing oil and tyre checks before departure.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Operated vehicle to transport parcels between mail locations.
- Walked between mail locations carrying bags or pushing carts of mail.
- Established daily priorities based on varied workload.
- Maintained basic records of incoming and outgoing correspondence.
Education
O Level - English, Maths, Economics
Sprowston Community Academy
Norwich 08.1982 - 05.1987
CSE - English, Math, Economics, Physics, Re, Metalwork, P.E,
Sprowston Community Academy
Norwich 08.1982 - 05.1987
Skills
- Forklift operation
- Equipment maintenance
- Warehouse logistics
- Securing loads
- Safety inspections
- Operational record maintenance
- Emergency first response
- Employee performance reviews
- Customer relationship management
- Employee coaching and mentorship
- Team supervision
- Stocking and replenishing
- POS system expertise
- Cash register operations
- Payment processing
- Service upselling
Timeline
Carer
Social Services
10.2024 - Current
Manager
Gap
06.2024 - 10.2024
Assistant manager
Specialist Building supplies
02.2023 - 10.2023
Branch operations manager
Eurocell
03.2007 - 11.2022
Publican
Scottish and Newcastle
09.2000 - 01.2007
Transport manager
Plastic Building Supplies
03.1996 - 08.2000
Delivery driver
ANC
09.1994 - 03.1996
Postal worker
Royal Mail
03.1988 - 08.1994
O Level - English, Maths, Economics
Sprowston Community Academy
08.1982 - 05.1987
CSE - English, Math, Economics, Physics, Re, Metalwork, P.E,
Sprowston Community Academy
08.1982 - 05.1987
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