Senior Buildings Manager with extensive experience in managing Grade 2 listed residential and commercial complexes. Proven track record in enhancing operational efficiency through team leadership, budget management, and facility maintenance. Adept at executing health and safety initiatives, conducting risk assessments, and ensuring compliance with regulations. Skilled in tenant relations, staff training, and contract negotiation to maintain high levels of satisfaction and productivity. Committed to continuous improvement and outstanding customer service, with a career goal of further advancing expertise in property management.
Overview
1
1
Certification
43
43
years of professional experience
Work History
Senior Buildings Manager
New Crane Wharf Freehold Ltd
London
04.1991 - 10.2025
Oversaw management of extensive Grade 2 listed residential and commercial complex in Wapping.
Directed collaboration among seven staff members and contractors to boost operational efficiency.
Directed service charge budget administration, overseeing expenditures surpassing £1.3M.
Addressed resident requests while coordinating timely servicing for multiple plant items.
Executed health and safety initiatives, incorporating risk assessments and fire inspections.
Facilitated continuous dialogue with Board of Directors and managing agents to ensure transparency.
Systematised and archived records to meet inspection and insurance compliance standards.
Executed tendering programmes to secure competitive quotations and enhance productivity.
Conducted regular inspections of the property to identify maintenance issues, coordinating timely repairs to prevent deterioration.
Trained new staff on facility procedures, promoting teamwork and consistent service delivery.
Closely monitored CCTV systems, promptly investigating or reporting suspicious activity.
Organised and led training sessions for staff on health and safety regulations, promoting a safe working environment.
Examined safety conditions of buildings and establishments to determine emergency action plan, minimising security risks.
Upheld health and safety regulations, conducting risk assessments and fire drills regularly.
Coordinated with contractors and service providers for timely repairs and maintenance works.
Assisted in budget preparation for maintenance projects and cost-effective resource allocation.
Handled tenant complaints and queries, resolving issues swiftly to maintain high levels of tenant satisfaction.
Assistant Building Manager
Butlers Wharf Ltd
London
12.1989 - 03.1991
Assisted building manager with daily operations of converted residential and office facility.
Oversaw CCTV, intruder, and fire alarm systems to strengthen security measures.
Partnered with maintenance contractors to guarantee compliance with standards.
Resolved residents' requests swiftly to enhance satisfaction.
Oversaw acceptance of all deliveries on behalf of residents.
Fostered collaborative team environment prioritising operational excellence.
Collaborated with team members to achieve target results.
Managed complaints with calm, clear communication and problem-solving.
Maintained clean, safe working environments to eliminate accident risks.
Achieved service time and quality targets.
Royal Navy
Her Majesty Forces
Portsmouth, Hampshire
09.1982 - 11.1989
Radar Operator.
Education
GCSEs -
Eastholm Secondary School
Peterborough
1980
Skills
Team leadership
Budget management
Facility maintenance
Health and safety
Risk assessment
Tenant relations
Staff training
Communication skills
Problem solving
Operational efficiency
Security management
Continuous improvement
Outstanding customer service
Budget planning
Certification
Completed the UK Fire Door Training Course 1st May 2023.
Conducted quarterly fire door inspections to all Landlord doors at New Crane Wharf.
Conducted annual fire door inspections to x 146 Residential apartment entry doors.
Recorded all inspection findings, recommendations, compliance with Fire regulations act 2022.
Provided all inspections to our H & S fire & general risk assessor.
Accomplishments
Developed and instituted employee training and retention initiative that reduced employee turnover by [Number]% within [Timeframe].
Buildings and System Engineering Supervisor/Facility Management at United Parcel ServiceBuildings and System Engineering Supervisor/Facility Management at United Parcel Service
Monitoring surveillance equipment and inspecting buildings and necessary access points at Bering Straits Professional Services (Department Of Transportation)Monitoring surveillance equipment and inspecting buildings and necessary access points at Bering Straits Professional Services (Department Of Transportation)