David Copper
Northwold,Norfolk
Summary
Offering strong communication and problem-solving skills with a deep understanding of client business and technology needs. Expert in the fields of business analytics, customer service, process improvement, and team collaboration from previous roles. Extensive knowledge (practical and theoretical) of full-stack web application technology (JAVA, MEAN, MERN, REST API, SQL).
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Senior Onboarding Consultant (Contract)
Trust Payments
London, London
08.2018 - Current
- Designed and developed the Merchant onboarding experience
- Replaced paper-based systems with technology/workflow
- Responsible for liaising directly with 500+ payment partners
- Reporting directly to the CEO and Exco
- Data analytics and monthly reporting
- Bulk migrations from acquired companies and books of business
- Travelled extensively including UK, Malta, Denmark, US etc.
- Formulated 3rd party API strategies for AML/CFT, eKYB/eKYC
- Detailed knowledge of JAVA, MERN, MEAN technology stacks
- Web application to Salesforce integration
Partner
Caytons Law
London, London
05.2012 - 08.2018
- Partner responsible for information technology
- Registered with the Solicitors Regulation Authority (SRA)
- Development of insurance claims and litigation systems
- Integration with 3rd party client underwriting systems
- Expert witness on IT related professional indemnity claims
- Implementation of GDPR best practices and compliance
- Defendant litigation and discovery data retrieval
- Liaised with Lloyd's brokers, underwriters, and open-market insurers
- Sales and onboarding new clients
Chief Technology Officer (CTO)
Claimbase Limited
London, London
04.2000 - 05.2012
- Development of claim systems
- Client-base of Lloyd's brokers, underwriters, open-market insurers
- Award winning claim systems developed for clients
- Client onboarding and sales presentations
- Data analytics, compliance, and 3rd party integrations
- Business analysis and product development
- Responsible for all computer platforms (desktop, server, DR)
Education
Master of Science - Information Technology
University of Liverpool
Liverpool 04.2004 - 04.2006
CofP - Insurance
Chartered Insurance Institute
London 01.1988 - 04.1988
Skills
- Client consultancy and solution design
- Business development/onboarding
- IT Policies and compliance
- Software development
- System integrations
- Resource planning and organisation
- Data Analytics
- Business Analytics
- Contract negotiation
- Organisational development
Affiliations
- Treasurer of a classic car club.
Timeline
Senior Onboarding Consultant (Contract)
Trust Payments
08.2018 - Current
Partner
Caytons Law
05.2012 - 08.2018
Master of Science - Information Technology
University of Liverpool
04.2004 - 04.2006
Chief Technology Officer (CTO)
Claimbase Limited
04.2000 - 05.2012
CofP - Insurance
Chartered Insurance Institute
01.1988 - 04.1988
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