Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

David Codrington

Operations Manager
Birmingham,West Midlands
David Codrington

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact client success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in using independent decision-making skills and sound judgment to positively impact client success, as well as excellent customer relations aptitude and relationship-building skills.. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
years of professional experience
7
years of post-secondary education
1
Language

Work History

CSCA Midlands
Birmingham, West Midlands

Operations Manager
06.2006 - Current

Job overview

  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.

Local Leagues
Birmingham, West Midlands

Sports Coach Manager
07.2004 - 06.2006

Job overview

  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Strengthened communication skills through regular interactions with others.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Developed and maintained courteous and effective working relationships.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

City College Birmingham
Birmingham, West Midlands

Enrichment Officer
09.2003 - 09.2004

Job overview

  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.

Birmingham City Council
Birmingham, BIR

Sports Performance Coach
06.2001 - 04.2003

Job overview

  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Offered constructive feedback to clients to help reach goals.
  • Utilized various coaching models and techniques to maximize client success.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Enforced discipline both on and off-field to lead team with highest personal standards.

Education

JB Training
Birmingham

NVQ Level 5 from Business Management
11.2018 - 12.2019

University Overview

JB Training
Birmingham, BIR

NVQ Level 3 from Business Leadership and Mangment
02.2017 - 10.2017

University Overview

Josiah Mason College
Birmingham

A-Levels

University Overview

  • Human Biology B
  • Sport Science B
  • General Studies A
  • Maths (gcse) B

Dartmouth High School
Birmingham, BIR

GCSE from GCSE's
09.1992 - 07.1997

University Overview

English Language A*

English Lit A

Music B

PE B

Double Award Science CC

Maths C

Skills

Management information systems

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Timeline

JB Training
NVQ Level 5 from Business Management
11.2018 - 12.2019
JB Training
NVQ Level 3 from Business Leadership and Mangment
02.2017 - 10.2017
Operations Manager
CSCA Midlands
06.2006 - Current
Sports Coach Manager
Local Leagues
07.2004 - 06.2006
Enrichment Officer
City College Birmingham
09.2003 - 09.2004
Sports Performance Coach
Birmingham City Council
06.2001 - 04.2003
Dartmouth High School
GCSE from GCSE's
09.1992 - 07.1997
Josiah Mason College
A-Levels

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David CodringtonOperations Manager