David Cartmell
Lancaster,Lancashire
Summary
Offering strong organisational skills and keen eye for detail. Knowledgeable about customer service, team leadership, and sales strategies. Ready to use and develop skills in client relations,planning, and team management in a retail role.
Retail Manager with experience to drive team performance and customer satisfaction.
Sales Agent/Manager with over thirty years in the retail industry.
Excellent reputation for resolving problems and improving customer satisfaction.
Flexible in work hours/days - able to adopt additional hours with short notice.
Overview
38
38
years of professional experience
7
7
years of post-secondary education
Work history
Golf Shop/Booking Manager
Garstang Golf and Country Hotel
Garstang, Lancashire
07.2025 - Current
- Golf Shop Management
- Stocked shelves neatly, creating an appealing store environment.
- Served customers efficiently at checkout, enhancing customer experience.
- Performed daily opening and closing procedures, ensuring operational readiness.
- Maintained cleanliness and order in the shop by regularly tidying displays and merchandise.
- Managed cash transactions with accuracy and efficiency.
- Utilised POS system efficiently for swift checkouts.
- Provided courteous service, resulting in repeat business.
- Conducted inventory checks to ensure stock levels were maintained.
- Handled customer complaints professionally, improving overall service rating.
- Assisted in organising golf tournaments, increasing community engagement.
Gift/Interiors Retail manager
Belle&Mac Gifts
Ambleside/Carnforth, Lancs
06.2011 - 01.2025
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Managed inventory for smoother operations.
Travel Agency Manager
Compston Worldchoice
Lancaster, Lancs
07.1987 - 09.2004
- Established partnerships with hotels and airlines, enhancing service offerings.
- Streamlined booking procedures for increased efficiency and convenience.
- Oversaw recruitment process for new staff members ensuring skilled workforce.
- Coordinated holiday packages tailored to clients' needs, improving satisfaction levels.
- Maintained up-to-date knowledge of global destinations and travel advisories.
Education
GCSEs - Seven O-level's
Lancaster Royal Grammar School
Lancaster 09.1974 - 05.1980
A-Levels - History Politics
Branson College
Montreal, Canada 09.1982 - 05.1984
Skills
- Team leadership
- Training and mentoring
- Retail travel/gift/golf manager
- Customer relations
- Employee management
- Sales management
- Computer literate
- Strong communication
- General administration
Affiliations
- Tennis - Golf - Walking- Ski- Football
Additional Information
Full UK Driving Licence - No Penalties
DBS checked for working with Children/Young adults in Tennis
Moving to Garstang in January 2026.
Currently working two days at the weekend as Manager/Supervisor Garstang Golf Course.
Timeline
Golf Shop/Booking Manager
Garstang Golf and Country Hotel
07.2025 - Current
Gift/Interiors Retail manager
Belle&Mac Gifts
06.2011 - 01.2025
Travel Agency Manager
Compston Worldchoice
07.1987 - 09.2004
A-Levels - History Politics
Branson College
09.1982 - 05.1984
GCSEs - Seven O-level's
Lancaster Royal Grammar School
09.1974 - 05.1980