David Capes
Holbeach,Lincolnshire
Summary
Experienced automotive professional with a strong focus on safety protocol adherence and service-oriented mindset. Demonstrates expertise in garage management software, preventative maintenance, and troubleshooting, ensuring efficient coordination and vehicle maintenance scheduling. Skilled in technical report generation, warranty processing, and customer relations, leveraging communication excellence and tactful diplomacy to enhance service department operations. Committed to reliability and punctuality while driving sales through effective service plan selling and invoicing techniques. Career goal: To advance within the automotive industry by further developing skills in vehicle tech savvy and automotive systems understanding.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Automotive service advisor
Advance Vauxhall
Watford, Hertfordshire
09.2018 - Current
- Explained technical jargon in clear language to customers for better understanding.
- Recommended necessary services for better vehicle performance.
- Ensured top-notch customer experience through courteous service.
- Clarified doubts about repair estimates, fostered trust with customers.
- Prioritised tasks according to urgency, optimised productivity.
- Assisted in the diagnosis of vehicle faults, improved accuracy in repairs.
- Improved customer satisfaction by providing insightful automotive advice.
- Troubleshot minor mechanical issues to increase vehicle efficiency.
- Helped clients understand warranty coverage, clarified any confusion.
- Delivered detailed reports on vehicle condition to customers.
- Maintained accurate records to ensure seamless service delivery.
- Managed vehicle repair schedules for efficient workflow.
- Coordinated with suppliers for timely parts delivery, enhanced repair speed.
- Adhered to all company policies whilst performing job duties.
- Organised paperwork efficiently for easy access and retrieval.
- Liaised with mechanics to expedite complex car repairs.
- Inspected vehicles upon arrival, identified potential problems promptly.
- Maintaining positive customer relationships to ensure repeat business.
Automotive service advisor
Pendragon PLC (Evans Halshaw
Hemel Hempstead, Hertfordshire
08.2013 - 08.2018
Education
GCSEs -
George Farmer Secondary Modern School
Holbeach, Lincolnshire 09.1969 - 09.1974
Skills
- Safety protocol adherence
- Garage management software use
- Automotive literacy
- Tactful diplomacy
- Communication excellence
- Reliability and punctuality
- Preventative maintenance understanding
- Service-Oriented mindset
- Troubleshooting expertise
- Technical report generation
- Service plan selling
- Efficient coordination
- Warranty processing
- Vehicle tech savvy
- Auto repair tools familiarity
- Vehicle maintenance scheduling
- Automotive systems understanding
- Warranty expertise
- Knowledge of spare parts
- Service department operations
- Customer relations
- Sales techniques
- Invoicing and billing
Timeline
Automotive service advisor
Advance Vauxhall
09.2018 - Current
Automotive service advisor
Pendragon PLC (Evans Halshaw
08.2013 - 08.2018
GCSEs -
George Farmer Secondary Modern School
09.1969 - 09.1974