David Burton

I am the first point of contact for technical support for internal and external sales, distributors covering the UK, Ireland and international distributors. Upon joining Aztec Oils I made an immediate impact improving pre and after sales support through quality and speed of response, whether it is to maintain current business or seek new clientele.

Within the first quarter I had successfully implemented an oil lookup tool and laid out the path to introduce branding across our portfolio which resulted in an uptake of Aztec branded products by almost 300%.

My duties involve;

• Offering specialised lubricant assistance for customer and staff inquiries.
• Proficient in using Olyslager and OATS databases.
• Confident across all sectors – automotive, motorcycle, commercial, industrial, metalworking and agricultural.
• Building rapport with new and existing customers to boost client retention.
• Adapt client orders to meet evolving business needs and maintain customer loyalty.
• Support sales team during client meetings to enhance business acquisition and problem-solving.
• Being the bridge between sales, marketing and the laboratory.
• Spot market trends of any new products or advise of potential updates to existing product lines.
• Advise regarding current and future marketing strategies.
• Provide sales staff and customers with current market information and product specifications.
• Undertake equipment/vehicle surveys.
• Staff and customer lubricant training.
• Monitor, update and maintain functionality of the oil finder lookup tool.
• Create technical data sheets in collaboration with marketing and laboratory teams.
• Monitor competitor and industry activity to remain ahead of market trends and prices.

I managed and addressed technical queries concerning lubricants, fuel, AdBlue and related equipment and provided technical sales support for field and internal sales staff in order to help obtain new business and maintain existing customers. T

My role incorporated the following:

• Lubricant technical support for customers and staff.
• Customer visits with sales staff to help them problem solve, secure orders and to further understand customers requirements.
• Provided timely responses to lubricant and machinery application queries from customers.
• Assist the sales team in securing new business/customers through applying technical knowledge and expertise.
• Kept sales staff and customers up to date with market trends.
• Complete equipment/vehicle surveys.
• Staff and customer lubricant training.

• Provided invaluable experience and proved to be an excellent grounding into the running of a large lubricant distributor.
• Delivered outstanding customer care to clients, carefully following instructions to maintain and build rapport with customers.
• Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
• Interacted with customers pleasantly and professionally, delivering first-class care and service.

• Worked in the warehouse picking orders, maintaining stock levels and unloading delivery vehicles.
• Packing operative, duties involve maintaining stocks of labels, filling lubricants via operating three single head filling lines.
• Labelled packaging clearly to meet compliance regulations.
• Packaging items safely and securely ready for dispatch.
• Manually picked and packed items with speed and accuracy.
• Spending this time working up through the company gave a solid introduction to fuel, lubricants and Adblue.
• Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
• Overall this provided the opportunity to further understand customer requirements, the different types and properties of lubricants.