David Brumwell
Leeds,West yorkshire
Summary
Experienced foreign exchange consultant and senior sales supervisor with a proven track record in customer service, team collaboration, and inventory management. Demonstrated expertise in regulatory compliance, payment processing, and customer retention strategies across diverse industries including travel, retail, and banking. Adept at staff training and development, visual merchandising techniques, and risk assessment.
Overview
20
20
years of professional experience
Work History
Foreign exchange consultant
Hays travel
09.2022 - 07.2023
- Facilitated customer purchases of foreign currency, ensuring accurate transactions and customer satisfaction.
- Completed paperwork for anti-money laundering regulations and conducted daily currency checks.
- Guided clients in acquiring travel cards and insurance services, providing tailored advice to meet individual needs.
- Collaborated with team members to optimise service delivery, contributing to improved team outcomes.
Senior sales/Supervisor
Debenhams
09.2014 - 06.2021
- Guided customers through purchase decisions on shop floor, enhancing customer satisfaction.
- Sorted stock on shelves to ensure product visibility and organisation.
- Received parcels at click & collect counter, scanning items for accurate tracking.
- Managed inventory levels, conducted stock checks, and reordered items to maintain optimal stock levels.
- Provided after-sales support, handling returns and exchanges with a focus on customer retention.
- Conducted training for new staff on product knowledge, sales techniques, and customer service standards, ensuring team expertise.
- Implemented promotions and special offers, boosting customer engagement with discounts and merchandise options.
JSA
08.2011 - 09.2014
- During this time, I actively sought full-time employment while on JSA.
Senior sales Assistant
Staples
04.2008 - 08.2011
- Assisted customers with purchases and resolved complaints, enhancing customer satisfaction through effective communication and product knowledge.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Organised merchandise displays to enhance visual appeal and increase sales opportunities.
- Met incoming customers, learned about personal desires, needs and budgets and provided information about available products and services.
Bar person
Lime bar & Tapas
10.2006 - 07.2007
- Served customers efficiently, managing food and drink orders while ensuring cleanliness standards.
- Organised and stocked bar for easy access, facilitating quick service to customers.
- Managed bar inventory, conducting stock takes and placing orders to ensure optimal supplies.
Collections advisor
Halifax bank (HBOS)
01.2006 - 08.2006
- Managed call operations, processing payments and arranging payment plans for Halifax and Bank of Scotland credit card holders to enhance customer satisfaction.
- Monitored customer accounts for signs of financial difficulty, proactively offering tailored support and solutions to assist customers in managing their finances.
- Confirmed payment arrangements and finalised customer payment dates, ensuring accurate contact information for follow-up communications.
Telesales advisor
G.E Capital
07.2005 - 11.2005
- Engaged customers through proactive communication, promoting and selling card insurance for store cards, enhancing customer awareness and retention.
- Managed high volume of customer calls, addressing inquiries and resolving issues to maintain high levels of customer satisfaction.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Addressed customers with confident, clear communication style.
Night manager/Bar supervisor
Riley’s bar and snooker
08.2003 - 06.2005
- Assisted in opening and closing bar operations.
Supported stock ordering to ensure availability of products.
Served customers efficiently and managed cash handling tasks.
Maintained cleanliness and organisation of bar area. - Readied necessary handover documentation for morning staff, maintaining smooth-running business operations.
- Liaised with maintenance teams to address and resolve urgent issues during night shifts.
- Trained new night staff, fostering a culture of professionalism and attention to detail.
Skills
- Customer service and support
- Payment processing
- Regulatory compliance
- Customer retention strategies
- Sales promotion strategies
- Inventory management
- Risk assessment and management
- Visual merchandising techniques
- Team collaboration and building
- Staff training and development
- Effective communication skills
References
Available on request
Additional Qualifications
- N.V.Q - Hospitality & Catering Level 2, Burger King, 2000
- Cellar Management, Riley’s, 2004
- Basic health and safety, Riley’s, 2004
- First Aid Training, Riley’s, 2004
- Management Training Course, Burger King, 2002
- Supervisor Training Course, 1999
- Basic food hygiene, 1999
Timeline
Foreign exchange consultant
Hays travel
09.2022 - 07.2023
Senior sales/Supervisor
Debenhams
09.2014 - 06.2021
JSA
08.2011 - 09.2014
Senior sales Assistant
Staples
04.2008 - 08.2011
Bar person
Lime bar & Tapas
10.2006 - 07.2007
Collections advisor
Halifax bank (HBOS)
01.2006 - 08.2006
Telesales advisor
G.E Capital
07.2005 - 11.2005
Night manager/Bar supervisor
Riley’s bar and snooker
08.2003 - 06.2005