David Bower

Escalated critical issues to senior management when

necessary, ensuring timely resolution of problems.

• Managed staff schedules, ensuring adequate coverage during peak times.
• Improved passenger satisfaction through prompt resolution of complaints and issues.
• Oversaw baggage handling systems, reducing lost luggage incidents significantly.
• Assisted in emergency situations, ensuring a quick response from relevant departments.
• Developed contingency plans for unexpected events such as flight delays or cancellations.
• Implemented safety protocols to ensure employee and passenger safety.
• Bolstered security measures by working closely with airport security teams.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Received and resolved customer complaints escalated by staff.
• Briefed and motivated staff to deliver daily operational requirements.

• Assisted in establishing café operations and liaised with suppliers for timely product acquisition.
• Planned for evacuations for the different areas of the park.
• Main jobs included staff rota's, weekly KPI meetings, staff training and first aid.

• Scheduled films accurately to ensure timely screenings and enhance audience experience.
• Oversaw various roles within the cinema, ensuring smooth operations.
• Transported staff safely in company vehicle and managed stock collection from various sites.
• Worked as part of the deliver team, health and safety team, retain team, AV (Audio Visual), and training team.
• Planned 2 training events each year which included evacuation of the cinema and playing out different scenarios.

• Handled enquiries for customer service team, ensuring timely and accurate responses.
• Internet department and holiday bookings.
• Selling flight only tickets.
• Managed weekend opening and closing of the building.

• Served customers promptly and courteously for repeat business.
• Served customers at food and beverage stand, ensuring satisfaction and prompt service.
• Assisted customers with queries, improving overall experience.
• Welcomed guests to create positive first impression.
• Upheld cleanliness standards in workspace to maintain hygiene levels.